Sapphire House Antwerp, Autograph Collection

The Sapphire House Antwerp, Autograph Collection, boasts an excellent location. It's a 10-15 minute walk from the Central Station and just a 3-minute stroll to the city center's pedestrian and luxury shopping streets, making it incredibly convenient for shopping and getting around. The hotel is a converted old building, and I've always loved its design. This was my 'nth' stay here, but this time, the experience fell a little short. The main issue was a sewage smell emanating from the bathroom. I suspect it's due to unresolved plumbing issues in the old building. I occasionally noticed a similar odor in the elevator area, which was a bit off-putting. Aside from that, the rest of the room was well-maintained, clean, and the bedding was comfortable. If it's your first time in Antwerp, I would still recommend it for its location and design, but be prepared for potential odor issues that can sometimes come with older buildings. I hope the hotel addresses this problem in the future.

The room was clean and the location was very quiet. Breakfast was so-so, and the salmon wasn't fresh.

The hotel has a great location and the front desk staff were very friendly. However, the bathroom in the room had several problems: there was only one sheet of toilet paper left upon check-in, the shower leaked, leaving the bathroom floor wet and smelling foul (probably due to poor ventilation). Also, the stainless steel drain directly under the shower head made a dripping sound, requiring a towel to be placed inside to cover it. The room was also poorly lit. For this price, the hotel was quite disappointing.

Room Facilities: There was no prior notice of a water outage. The shower leaked severely. The living room window could not be fully closed, making it impossible to sleep at night due to the loud shouting of drunks on the street. On windy days, the window was blown open, letting cold air directly into the room. Cleanliness: After cleaning the room, one bath towel was missing, and tea bags and tissues were not refilled. Service: After reporting the above issues to the hotel manager, there was no apology. We contacted Ctrip, who then contacted the hotel. The hotel manager said they would communicate with us at check-out and see if they could provide some form of compensation, such as a complimentary item. However, neither the front desk staff nor the manager mentioned these issues at check-out. The hotel is positioned as a historic boutique hotel and is now part of the Marriott Group, but its facilities and service do not meet even the most basic standards, which is seriously inconsistent with its positioning and pricing.