Name: WoodSpring Suites Raleigh Apex
Address: 901 Lufkin Rd, Apex, North Carolina, 27539, 901 Lufkin Rd, Overseas, United States
Rating: 2.9

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Pets allowed

Non-smoking room

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This hotel is not for the faint of heart, or anyone with a sense of smell or cleanliness.  The stench in the room was unbearable.  It smelled like something had died in there and remained for a long while.  The entry and hallways were filled with smoke and a group of smokers greeted me at the front entrance.  The stained bedspreads were quite unwelcoming and certainly had not been given any attention in a while.  There was a stain on the carpet that had the appearance of blood.  The final straw that ensured my departure was the dead carcass of a roach lying on the dusty stove hood in the kitchen area.  The desk clerk was MIA for approximately 20 minutes as I waited to speak with him about how dissatisfied I was.  When he did appear, he spat out his tobacco juice in front of me and cursed at me, as well.  He also told me there were no other available rooms, at which point I informed him that I wouldn’t stay in any room in the facility even if there was availability.  Later I learned there was availability, but that I had been lied to.  He also would not provide me any information on how I could get a refund or anyone I could speak with about the matter.  I immediately escaped to the safety of my car and contacted Choice Hotels and filed a formal complaint.  They were cooperative, but could not do much to help, as this place is independently owned and operated.  I suggested they disassociate their company with this property.    I tried to contact the hotel several times.  Each  time I would be disconnected.  I tried calling from a friend’s phone and actually reached a human, but when I identified myself, I was placed on hold and then disconnected.    Finally, four days into the horrible experience, I somehow reached a manager who spoke with me.  She was kind and listened to the details of my ordeal and promptly offered a full refund, but not based on my dissatisfaction of the filthiness, but because the desk clerk had lied to me when he informed me there were no more available rooms.    I would recommend this hotel as a place to be avoided.  It is in at the end of a remote lane, and not even visible until you travel past industrial buildings and turn into a hidden cul-de-sac.  It may be a location one may want to stay if desiring a remote place to practice some CSI skills.  Just bring a bio-suit and do not plan to sleep during your stay.  Good luck if you ever have to endure any time at this location!

This hotel is nothing short of disgusting! From the rudeness of the staff to the condition of the room, it's a nightmare! Don't let them fool you by saying it's a no smoking hotel. From the moment I walked into the front door, it reeked of cigarettes. You have to call for a front desk person at night, which I did. A guy came out, very unkempt, and worked his way around figuring out my reservation. He was sloppy in manner, but actually polite (except for getting a full butt view when he bent over.) When I went up to my room, I felt like I was walking through a prison hallway. Between the smoke and stale smells, I was already turned off. When I opened the door to the room, it got worse. There was garbage in the trash can, the cigarette smell was strong, the sheets were stained, there was carpet on the floor of a pet friendly hotel (the two don't mix) and overall it was not a place I'd ever stay if I saw it ahead of time. I've stayed in nicer Motel 6's!  I was leery about being there but when the lock didn't work and the stained sheets presented themselves, I was done!  I made the reservations ahead of time and it was non-refundable. I fought the guy at the front desk after finding him outside smoking, barefooted. Real classy. He told me it was non-refundable, to which I countered I reserved a non-smoking room which is something they couldn't provide. His response was they couldn't control what people did in the room What? If that's the case don't sell it as a no-smoking room! He finally called his manager and got approval for the cancellation but it couldn't be processed until the next day.  I called the hotel that Saturday, and spoke to Anastasia. This is one person who should not be placed in the position of customer service. Rude to the max! She told me she didn't know what I was talking about and didn't really believe a word I said. She finally called the manager (not sure where this elusive manager is) and got the story. I was refunded 2 of the 3 nights which angered me. They couldn't deliver what was promised and charged me for it anyway.  I ended up fighting with Choice Hotels to get the rest of the money back, but who needs this? From now on it's going to be reputable hotels only. There's enough aggravation in everyday life. Nobody needs a crap hotel like this to add to it.

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30.6km from Raleigh–Durham International Airport

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Discover 100 WoodSpring Suites Raleigh Apex reviews, rated 2.9 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

WoodSpring Suites Raleigh Apex Reviews: 100 Verified Reviews Latest 2024 | Trip.com

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