The Samoan Outrigger Hotel

My go to home in Samoa! If you’re looking for a nice hote with amazing staff, pool and breakfast, this is the place to be!!

We arrived at 10pm Garden view room - first room by fire exit Donna receptionist met us and said to take luggage upstairs but then we would have had to bring down again - only 1 towel for both of us…. We requested another but didn’t happen - shower had no hot water and no pressure…. Just trickled out…. We complained and still no hot water and was slight poor water pressure - breakfast was great and kitchen facilities - next day we were out all day and returned midnight - next morning still no towel or hot water - my brand new chanel perfume was not underneath clothes in closed suitcase….we complained to Donna and we were very upset at the dishonesty and someone going through my suitcase and intentionaly stealing…. Our room was locked when we were out -owner Claus away and interim manager Lisa was empathetic and advised that this will be dealt with - whilst we expressed our dissatsifaction, another guest overheard and said that she could not find her brandnew Mac’ lipstick… Lisa took cleaner to see guest and she admitted to it falling off the shelf and it cracked so she threw it out…. - Cleaner was brought to us but did not say a word - we had no choice but to leave as did not want to leave our room unattended. - Claus refunded our 10 nights and perfume $300 NZ - it was a shame because we liked Outrigger

Wonderful hotel, an old colonial house set in a garden on the outskirts of Apia (not really walking distance to town but an easy taxi ride), there are several types of room. Downstairs the rooms are modern and air-con, the advantage being they are cool, the disadvantage being that they lack character. Upstairs, however, the rooms are old style, fans rather than air-con (since they are not airtight...), delightful and with character, some with ensuite and (I think) some with shared facilities. If you stay upstairs remember that this is an old house and the floorboards creak...! In the garden there are fales, Samoan-style huts, all facilities shared, aimed more for backpackers. Generally, the place is well kept and clean, linen was changed regularly and both sheets and towels were in good condition and always smelt fresh. Our only complaint here was that the first day we had polyester sheets on the bed, which were very unpleasant, but we asked for cotton sheets and they were immediately replaced, so not really a complaint. The breakfasts are great, filling and different every day, and although there are no other meals offered, the kitchen (and the fridge) is available for guests to use, which is very useful if you're staying for a while (as we were, we were there for two weeks) and don't want to eat out every night. All in all, highly recommended, the staff are all, without exception, friendly, smiling and efficient and made our stay extra memorable. With an eye to some other reviews, remember that this is not a five star hotel, it is budget accommodation. Still, the range of rooms make it suitable for most guests, and particularly those staying for a while.

The staff is amazing!!! The hotel is spotless clean and nice. I loved it very much!

The Samoan Outrigger Resort was an absolute pleasure to stay with. The staff are super helpful and outgoing and helped to make our stay amazingly wonderful. Thank you very much.

The Samoan Outrigger Hotel is the perfect place to stay. Thank you to the amazing hotel team for going above and beyond and making our stay wonderful. Thank you very much.

What a beautiful little haven in Apia! Our open Fales were well appointed and comfortable- staff so helpful and the breakfast was delicious!!! There was plenty of help with local information and transfers. Fales had towels and power and showers/toilets clean and fresh. There is a pool and a lovely garden! Will hopefully be back!