Taumesina Hideaway

Beautiful Resort, great facilities unfortunately service was a great let down. Checked in after 2pm, rooms weren't ready, waited up to an hour. Once we were able to get in, One of the bed sheets had dry blood stain, they got on to it straight away when we told them which was good, Bar staff were probably the rudest. I understand it's probably one if the busiest areas, but as customers if we are happy to wait to be served only to be served rudely once it's our turn then what a waste of my patience & money to receive 1star service. In particular in Samoa, I always make an effort to leave a good tip, but staff here gave me no reason to do so. Breakfast buffet was mediocre. The waitress and waiters during dinner & breakfast service were probably the best to give us a great experience & for that I thank them. I hope overall their customer care in every department improves so it matches the Beauty of this Hotel. Great great shame.