Hyatt Centric Arlington

The people were nice but the ac machine was just near your bed.

It was a good idea that somebody took our car to the garage. It was my first experience with this kind of parking but it was so easy and whenever, we wanted go outside, when I scanned the parking barcode , somebody was bringing our car by the front door just in 5 min.

I have been staying at this hotel twice a year for the last 10 years. It is close to the metro and has a Target store and Starbucks right across the street.

When we arrived, the drain on our sink was broken and needed repair. The engineer was able to repair quickly, but that should not have been an issue. The toilet paper was a half used roll with no extra to be found in the room. There were 4 of us but only 3 sets of towels. When we asked for additional they made it difficult for us to get more. Then, the next day after finally having enough towels, housekeeping came and removed our extras and we were stuck with only 3 towels again. There was then "unexpected construction" that caused there to be no water in the hotel from 9 p.m. to 7 a.m. the next day. When the water came back on, the toilet did not refill properly with water, the water refilling was an off color, the water pressure in the sink was non existent, the hot water took 5 minutes to get slightly warm, and there was sediment in the water from the sink. We found out the next morning after speaking to the head engineer that the cause of the shut off was a repair of the hotels pipes (meaning they knew this would need to be done, but had to express it as a more general contruction in order to no have to compensate us for the inconvenience). We were supposed to stay an additional night and cancelled it, switching to the Hyatt Centric in Old Town Alexandria, VA due to all of these inconveniences. The Old Town property is cleaner, more organized, friendlier staff, and a more spacious room. Wr will not be staying at the Arlington location again and are very dissapointed.