Reviews of Sanctuary Rarotonga on the Beach (Adults Only)
Sanctuary Rarotonga on the Beach (Adults Only)
Aroa Beach, Arorangi, Southern Cook Islands, Cook IslandsSee Hotel Details
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Guest Reviews
7.8/10
Good
84 Reviews
Verified reviewsLocation7.9
Amenities7.9
Service7.6
Cleanliness7.9
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Positive reviews(3)
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Negative reviews(1)
Guest User
Beachfront Suite
Stay Date Apr 2025
Couple
1 Reviews
Outstanding
Posted on Jun 7, 2025
Was a beautiful hotel, the staff were so amazing & really really friendly would definitely recommend
Shane Douglas Rankin
Honeymoon Spa Suite
Stay Date Oct 2025
Solo traveler
16 Reviews
Very good
Posted on Nov 15, 2025
Cleaners failed to clean the room properly but didn't bother me too much just plates on the table from room service ect but other then that it was some what good service. I needed a charger and got told to go across town when I just checked the service station a min away which had one. The pool was nice but since it's adults only you'll find alot more older people 60-75 then younger people which is not the most ideal thing for a guy in his 30s. The hotel was amazing I had the honey moon suite and spent more time there then I thought due to the room. Also they have the best beach for snorkeling period hands down great private beach which gives me a 4/5 star review. Breakfast is very basic.
Anonymous User
Beachside Suite
Stay Date Jan 2025
Couple
14 Reviews
Posted on Feb 13, 2025
Good things:
1. they let you use hotel facilities during your check out day.
2. Clean
3. The private beach
Bad things:
1. paid WiFi (in 2025)
2. VERY poor breakfast.
3. Issues during check-in
Response from Property: Kia Orana,Thank you for staying with us at Sanctuary Rarotonga – on the beach and for taking the time to share your feedback.We’re glad you enjoyed our private beach, appreciated the cleanliness of your suite, and found value in being able to use the resort facilities after check-out—something we’re happy to offer guests for added flexibility.We are, however, disappointed to hear that aspects such as the breakfast selection, paid Wi-Fi, and your check-in experience did not meet your expectations. While high-speed Wi-Fi is complimentary at select areas of the resort, we understand the importance of seamless connectivity and continue to review options for wider access. Your remarks regarding breakfast and check-in service have been shared with the relevant department managers to help us improve moving forward.Thank you again for your review, and we hope to have the opportunity to welcome you back for a smoother, more enjoyable stay.Warm regards,Haimona BrowneResort Manager
Anonymous User
Beachside Suite
Stay Date Feb 2025
Solo traveler
17 Reviews
Posted on Mar 30, 2025
Although this hotel is considered a good hotel locally, the quality of its service staff needs to be improved.
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Response from Property: Kia Orana,Thank you for choosing to stay with us at Sanctuary Rarotonga – on the beach and for taking the time to share your feedback.While we're pleased to hear you found the hotel to be of good local standing, we are disappointed to learn that the service did not meet your expectations. Delivering warm, attentive, and genuine hospitality is a priority for our team, and your comments serve as a valuable reminder of where we must continue to improve.Please know that we are actively working with our staff to ensure a consistently high standard of service for every guest. We appreciate your insights and hope you might consider a return visit so we may provide you with a much more positive experience.Warm regards,Haimona BrowneResort Manager