Tschuggen Grand Hotel - the Leading Hotels of the World

Tschuggen Grand Hotel - the Leading Hotels of the World Reviews

Tschuggen Grand Hotel - the Leading Hotels of the World

Hotel Tschuggen, Tschuggentorweg 1, Arosa, Canton of the Grisons, 7050, SwitzerlandView Hotel Details
Tschuggen Grand Hotel - the Leading Hotels of the World
Tschuggen Grand Hotel - the Leading Hotels of the WorldTschuggen Grand Hotel - the Leading Hotels of the WorldTschuggen Grand Hotel - the Leading Hotels of the World
Select your travel dates to check room availability
We Price Match
1 night

Tschuggen Grand Hotel - the Leading Hotels of the World Guest Reviews

4.7/5
Amazing
52 Reviews
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All reviews(52)
Positive reviews(38)
Reviews with photos/video(2)
Negative reviews(2)
Guest User
Checked in Dec 2024
Other
5.0/5
Outstanding
Posted on Dec 1, 2024
The Tschuggen Grand is an outstanding hotel; we were in a suite on the top floor with a stunning view. The staff was very friendly and competent, although some of them had just started their first season with the hotel. The pools are excellent and a perfect alternative when it is snowing outside. The dinner in the Grand Restaurant deserves a special mentioning; we chose three courses and each of them was outstanding. Seeing the bill of the meal was also a pleasant surprise: prices are really reasonable in view of the quality you get. Last but not least: the private cable car of the hotel granting direct access to the slopes is an extra hard to find elsewhere.
Michael B
Checked in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 31, 2024
The staff is the warmest and friendliest of all the 5 star hotels I've been in. The amenities, rooms, food, spa, and ambience are all worthy of thier 5 star rating. Hiking is easily accessible directly from the hotel from thier private lift for hotel guest. Bravo to your entire team.
Response from Property: Dear Guest, Thank you for your kind and generous feedback. We are truly delighted to hear that you found our staff to be the warmest and friendliest among the 5-star hotels you have visited. Your praise for our amenities, rooms, food, spa, and ambience is greatly appreciated, and we are proud that they met your expectations of a 5-star experience. It is wonderful to know that you enjoyed the convenience of hiking directly from the hotel via our private lift exclusively for our guests. Your commendation is a great source of motivation for our entire team. We look forward to welcoming you back for another exceptional stay. Warm regards Management Tschuggen Grand Hotel
alvarogarnero
Checked in Feb 2024
Family
5.0/5
Outstanding
Posted on Feb 2, 2024
"Absolutely exceptional stay at the Tschuggen Grand Hotel in Arosa! The 1000-square-meter spa is simply stunning, offering a luxurious and relaxing experience. Additionally, the hotel's own lift is a true gem, providing direct access to the mountaintop with breathtaking views. The combination of world-class facilities and the stunning location makes this hotel an unparalleled choice for those seeking a truly unique mountain experience. Moreover, the impeccable service at the restaurants and in-room housekeeping elevated my stay to another level. Every meal was a delight, and the attention to detail in room service was remarkable. The breakfast was a dream, filled with delicious options, and the fact that it was included in the room rate was a real advantage. I can't wait to return and enjoy everything this incredible hotel has to offer once again!"
Response from Property: Dear alvarogarnero, thank you very much for sharing your impressions gathered during the recent visit to Tschuggen Grand Hotel! Glad to read that our service quality has met your expectations - we are keen to always further develop. Our colleagues were delighted when we informed them about your kind words! Looking most forward to welcoming you back hopefully soon and with Best regards, Management Tschuggen Grand Hotel
Julien P
Checked in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 25, 2024
Our stay at Hotel Tschuggen in Arosa was extraordinary. The outstanding service made us feel truly special, with the staff consistently going the extra mile. The hotel's daily activities, including a mushroom-picking excursion with the general manager, were delightful and enriching, alongside daily yoga sessions. Our room was luxurious, and room service was impressively fast, always within 15 minutes. The shuttle service was incredibly convenient, and the Tschuggen Express private cable car provided exclusive and quick access to the mountains and top spots like Bear-Land. The restaurant exceeded our expectations, especially with its breakfast buffet featuring local, seasonal products, vegan and vegetarian options, and freshly prepared meals. We appreciated the vegetarian/vegan menu and healthy options available throughout our stay. Special thanks to Mauro and Robert for their warm hospitality. The gym was super clean and equipped with new machines, and the spa offered a relaxing experience. The kids club was convenient in case of bad weather and offered a wide range of quality toys, furniture, and activities. Overall, Hotel Tschuggen is very child and family-friendly, making it an ideal destination for all. The combination of outstanding service, unique activities, exceptional dining, and convenient transport options made our stay unforgettable. We cannot wait to come back in winter.
Response from Property: Dear Guest Thank you for taking the time to share your positive feedback about your recent stay at our Tschuggen Grand Hotel. We are delighted that you enjoyed your time with us and we greatly appreciate your detailed and kind words. We are particularly pleased that you highlighted the areas of breakfast and dinner service, our staff and the hotel product as particularly positive. It is great to hear that you were so pleased with our culinary offerings both in the morning and in the evening. We attach great importance to offering our guests a rich and varied breakfast buffet that caters for all dietary requirements. We are delighted that you enjoyed the freshness and variety of the food on offer and that our breakfast was the perfect start to the day for you. We are proud that you also enjoyed our evening service in the restaurant. The combination of a cozy atmosphere and high-quality cuisine is very important to us, and we are pleased that this was well received by you. Your appreciation for the quality and presentation of our dishes and the selection of regional specialties and wines shows us that we are on the right track to offer our guests an unforgettable culinary experience. Your praise of our team makes us particularly proud. We know that the personal and attentive service provided by our employees plays a decisive role in making our guests feel at home. It is very important to us that every guest is looked after individually and feels that they are in good hands. The fact that you remember our staff as helpful, friendly and professional shows us that we are successfully meeting this requirement. We are already looking forward to your next visit and are at your disposal for reservations or further questions. Best regards Management Tschuggen Grand Hotel
Guest User
Checked in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 1, 2024
Another awesome stay in Tschuggen Grand Hotel, which to a large extent is a credit to the hotel’s amazing and professional staff (special thanks to the Grand Restaurant and the Kids club teams for making our 4-year old feel like a special guest). The new menu in the Basement restaurant was a nice refresh. A truly luxury experience, we will be back next year! P.S. A minor point of feedback: a small table on the balcony next to the sun loungers to put down a glass/cup would be nice =).
Response from Property: Dear Yuliya_London, thank you very much for sharing your impressions regarding your recent stay amongst us! We were delighted to read, that you have had an enjoyable stay amongst us and would love to welcome you back soon. Wishing you a splendid start into 2024 and with sunny regards, Management Tschuggen Grand Hotel
C S
Checked in Feb 2024
Family
5.0/5
Outstanding
Posted on Feb 5, 2024
A wonderful hotel with wonderful staff in the wonderful mountains of Arosa! We had an amazing stay at the Tschuggen. The staff is very attentive and kind. The food is delicious. We are already looking forward to our next vacation in the Tschuggen!
Response from Property: Dear guest, thank you very much for sharing your impressions of the recent visit to Arosa! We are most delighted to read your compliments - especially our Chef and all involved team members. We do hope to welcome you back soon and wish you a nice start into springtime 2024. Best regards, Management Tschuggen Grand Hotel
Guest User
Checked in Feb 2024
Other
5.0/5
Outstanding
Posted on Feb 2, 2024
Everything at the hotel was just perfect. All the staff were very friendly and helpful. Rooms, restaurants, bar area, spa were tastefully decorated and spotlessly clean. You can tell that guest comfort is extremely important here and a lot of thought has gone into making each guest feel taken care of. Amenities for skiing were excellent, including the very unique private cabin to the slopes! Dining at La Brezza was superb. There is nothing that could have been done better.
Guest User
Checked in Jan 2024
Couples
5.0/5
Outstanding
Posted on Jan 29, 2024
Hotel is probably the only 5 star property in the area . It had its own pvt railway that takes skiers to the top of the hill . The spa and pool are outstanding . Staff is ever willing to help with the smallest of the need . An experience worthy of your time in the alps
Guest User
Checked in Jan 2024
Couples
5.0/5
Outstanding
Posted on Jan 8, 2024
This was our third visit and has been nothing short of amazing. December at Tschuggen is magical. The festive decorations, including the beautiful Christmas tree, create a warm and joyous atmosphere. One of the aspects we truly appreciate is the personalized touch to our stay. It's evident that your team goes above and beyond to make guests feel special, and we are thankful for the attention to detail that made our stay memorable. A special thank you for orchestrating such a unique and exceptional stay for us. We are looking forward to our next visit.
Guest User
Checked in Dec 2023
Other
5.0/5
Outstanding
Posted on Dec 27, 2023
The location, staffs, facilities of this hotel is amazing, we would say this is one of our very best holiday ever and we would def try to come back. The sceneries are beautiful, the cable express is a wonderful add on.
Guest User
Checked in Dec 2023
Other
2.0/5
Posted on Dec 26, 2023
We’re still on our vacation but will surely update more as we go along. At this time being, it’s not looking that great in terms of service that varied greatly between one person to the next. We are a party of a two. The treatments received by my partner versus me vary vastly different (and not in a good way). This is 2023 heading into 2024. For a five-star hotel, this is a shame. Despite everything else and the hotel and its location, service trumps all and what sets one as five-stars. While there are plenty that do show professionalism, kindness and courtesy - there are many others that do not. Shape up your game is what I’ve got to tell you at this moment. Once the trip is over, there’ll be a much more detailed review.
Guest User
Checked in Dec 2023
Couples
5.0/5
Outstanding
Posted on Dec 23, 2023
The best of the best - no more words needed!! Hier werden all deine Wünsche erfüllt! Service, Zimmer, Spa, Essen, Bar, einfach alles ausgezeichnet und 5-Sterne-Niveau! Aber zum Glück nicht abgehoben. Wir kommen garantiert wieder! 👍👍👍👍👍
Guest User
Checked in Dec 2023
Other
5.0/5
Outstanding
Posted on Dec 11, 2023
Our stay at Tschuggen Grand Hotel was spectacular. The Mountain Loft was brand new, ideal for a perfect winter stay in Arosa! The SPA is so spacious and had a stunning inside and outside pool. We enjoyed our dining experience at the Grand restaurant! We felt very welcome.
Guest User
Checked in Dec 2023
Other
5.0/5
Outstanding
Posted on Dec 5, 2023
Amazing service and experience, great live music every night, and the views are breathtaking. The staff is well prepared and always with a good attitude. Great option to go skiing/snowboarding, facilities couldnt be better.
Guest User
Checked in Dec 2023
Couples
5.0/5
Outstanding
Posted on Dec 3, 2023
Outstanding hotel; facilities, personnel service, restaurants were all 5 stars. The location is fantastic (choose a Mountain View room). The SPA will provide relaxing time when you come back from an outdoor activity. All the staff was great