Best Hotels in Arrowtown

Booked a 6 bdrm apartment, in one room we found a pair of disgusting slippers under the bed, a pair of socks left inside the wardrobe, and a bath towel hanging behind the door. Window latches gone off 2 windows and tv in second lounge didn't work. To their credit they did fix one window and taped the other shut - note, sellotape does not keep a window shut for long... There are also no plugs to any of the bathroom sinks - it's pretty disgusting brushing your teeth and looking down the sinkhole at previous guests hair :( We went for the 6 bdrm apartment so we could all be together (& also booked a 2 bdrm for extra family), I certainly paid a premium for this as we could have got a couple of 3 bdrm places for a lot less. I did expect it would be overall cleaner and nicer than what it actually was so was pretty disappointed. The bathroom items provided are basic and no facecloths provided. Only 2 dishwash cleans could be done with what was provided in kitchen. No coffee sachets except decaf, and while there was a hot choc tin, it was almost empty and I’m not using something that many others have stuck their hands in. The dining chairs fabric is disintegrating and bits of the white material end up all over the floor (we would have like to have vacuumed halfway thru our stay because of this but there was no vacuum cleaner or broom). Nowhere on their website (that I found) did it say the apartment was over 3 levels – something my 75 year old mother did struggle with a bit, again this would have been a flag for us. So overall, it was handy being together but the apartment seemed old and tired and really not worth the price we paid. I did email the place to relay all my concerns, they have chosen not to reply to me. I also see on their website they only have reviews that they have sourced from elsewhere (I can't leave this there direct) so they choose the good ones...

We wanted to stay close to the airport, a short drive to town, with easy access to the highway towards Te Anau/Milford Sound. This hotel ticked all the boxes. At first arrival, we entered the parking lot and noticed how tight and small the parking spots were. After an elevator ride up to the lobby, we met with staff who were very professional and kind. We went to our room which was nice and updated, had a great view, and a spacious floor plan. We did have an issue with the sink, where it was clogged when we got to the room. While we went to visit Queenstown, a staff member unclogged the sink but didn’t clean it so when we arrived back, the residue from the clogging was still in the sink. A disappointment, and ironically a perk, was the small balcony. Most of the small balcony was used up by an air conditioner. The positive is you had a nice view of the mountains and Queenstown. The bed was large and comfortable. The couch, living area, and kitchen were really nice. We really enjoyed the shower and took advantage of the hot water while we had it. Overall we enjoyed our stay. The DoubleTree cookies are always a plus too.

The hotel service is very good, there are Chinese people, and the language is very convenient. The facilities and the scenery outside the window are top-notch. If you come to Queenstown next time, you should also stay here. There is bus No. 1 that can go directly to downtown Queenstown.

Had to be one of my worst hotel stays and I definitely wouldn’t return to the Ramada in Queenstown. We arrived to check in only to find the doors locked and reception closed, there was no forewarning that reception would be closed and no after hours contact so we initially thought we had no way to get in. Thankfully a member of our party that we were meeting there had had a change of plans and had arrived earlier than us, originally he was going to be later. Once we got in I headed to my room and the whole floor stunk, I can’t even describe the smell but it was horrendous, I got into my room which was an absolute sauna as the air conditioning didn’t work, they had put a small fan in my room but all that did was move the hot air and smell around. When looking from the bathroom I could see used tissues under the bed and there was dust and hair stuck to the bottom of the toilet door so when you opened and closed the door it worked like a broom. I couldn’t open any windows and had a terrible nights sleep, I wouldn’t recommend this place to anyone. It was $250 for the room and it wasn’t worth half that cost.

Lake view rooms are perfect. The hotel is ok and as a Mercure, pricing is reflective in the higher end. It’s about a 20 minute walk into town which is downhill. To many sherbets and coming back I would recommend a lift. The local bus is halfway down the hill also. Bar staff and restaurant staff are smiling and helpful. Front desk need to take some learnings from them. Dinner 1 night was a nice meal accompanied by a nice wine and very pleasant service. Breakfast….save your money and head into town. You are paying for the view. Pay as you go as you don’t want a surprise when you check out.

I stayed at the La Quinta Wyndham for 2 weeks in March of 2023. I didn't rent a car. The friendly staff went out of their way to teach me how to be able to travel around Queenstown New Zealand via the public transportation system. House keeping was excellent. They even put my dirty dishes in the dishwasher at times for me.

1. Location: It's convenient and great if you don't have a car as it's only 10 mins away from the city centre. There is a bus stop to go to the airport and city just next to the hotel. There's the Queenstown Trail track just down the road if you wish to have a pleasant walk along the lake. 2. Service: The guy who did our check-in did it like he was repeating a song that he was fed up with singing. Good for those in a hurry who like express check-in with 0 personalization or care but that was NOT a 5* check-in. 3. Room: Booked a standard room on Luxury Escapes, but I don't think the hotel should be on this ”high standard” booking platform. Our room was on the ground floor, so everybody could see us and our belongings. The room was old and small. We had very little room left being 2 people with 2 big luggages. One of the two glasses in the bathroom was still dirty from the previous guests. The blinds didn't work properly and we had to find tricks to close them so people wouldn't see us get changed or sleep! Your sleep might get disturbed if passersby are loud and drunk lol. The washing machine was literally just in front of our room door (a thin door) and woke us up super early one morning. The TV didn't work. Big lack of plugs outlets. Overall, if you're planning on spending the entire day outside and getting back to the room just for sleep then you're fine but don't expect anything fancy.

This is a caravan camp, self-sufficient, shared bathroom, shower, kitchen, laundry room, very clean, there is a playground, children like it. The hotel has a shuttle bus to and from the downtown and the hotel, which is also convenient for guests. The room was a log cabin with a bed inside and the mattress was super soft. Overall good!