Bosques de Monterreal

It is far from being a 5 star hotel, terrible experience… the golf course was horrible, the ski slope was not in operation, instead they offered me a courtesy to play Ping Pong for 1 hour… it is a joke, I will never return!! Please don't waste your time or money here.

Terrible experience, we booked 2 months ago and they never mentioned to us that the ski attractions were going to be closed and that's the only reason we came, it's a far away place, it's not like the photos, there's no snow since 2020, not even the ski slope has Snow so don't be fooled, the facilities are old and neglected. I recommend that if you go, you bring everything you need because in the little store they have everything is very expensive, an ultra simple domino game that you don't give more than $50 for is there for $290 pesos. The food is good but expensive. The waiter we had was friendly and explained more to us than the receptionist. I do not recommend it

The rooms do not have dark curtains and all the light comes in at night, making it difficult to rest with so much light at night. We reported twice to reception and the response was that nothing can be done until the next day and depending on the availability of dark curtains

La habitacion que me dieron primero no era la que solicite, pues la que estaba disponible en la app era de cama king size y me dieron una con 2 camas matrimoniales; ademas olia mucho a comida y la terraza estaba sucia: al final me cambiaron a una con king size despues de que tuve que discutir con la Srita de recepcion porque decia que al haber sido la reserva por ******* ella no podia hacer nada al respecto, pero al final accedio.. la segunda habitacion tambien estaba muy sucia la terraza, llena de colillas de cigarro. Lo peor de la noche es que aun y cuando entras firmas un escrito que dice que no debes tener music con volumen alto, en la habitacion contigua habian varias personas haciendo mucho ruido, tenian una fiesta con volumen alto, corriendo y moviendo muebles; los reporte a recepcion y un caballero me dijo que los iban a ir a callar pero eso nunca sucedio y el ruido continuo a mas de las 3 de la manana.... al dia siguiente lo reporte y solo me dijeron que se disculpaban pero la mala noche nadie me lo quito.. En general fue una mala experiencia

Under no circumstances buy a timeshare membership as it is a fraud. They never answer the reservation phones for members and when they answer you they tell you that there is no availability for the next six months. It is better to book without being a member.