The St. Regis Astana

The St. Regis Astana Reviews

The St. Regis Astana

Qabanbay Batyr Ave 1, Astana, 010000, KazakhstanView Hotel Details
The St. Regis Astana
The St. Regis AstanaThe St. Regis AstanaThe St. Regis Astana
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The St. Regis Astana Guest Reviews

4.7/5
Amazing
68 Reviews
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(68)
Positive reviews(56)
Reviews with photos/video(13)
Awesome stay(6)
Friendly staff(6)
Negative reviews(2)
Guest User
Grand Deluxe King Room With River View
Checked in Dec 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Jan 10, 2025
There is not much to say because everything was just excellent. We enjoyed our stay a lot!
Anonymous User
Deluxe King Room
Checked in Apr 2023
Business travelers
51 Reviews
5.0/5
Outstanding
Posted on Jul 3, 2023
awesome❤
Homies Tours & Travels
Deluxe King Room
Checked in Jul 2023
Business travelers
13 Reviews
5.0/5
Outstanding
Posted on Sep 18, 2023
Amazing hotel
Anonymous User
Deluxe Twin Room
Checked in Jan 2025
Travel with friends
2 Reviews
3.7/5
Posted on Feb 27, 2025
Usually better. Left the number with the reservations department. Waited for a call for over 30 minutes. Finally got through on the 5th try. There was no welcome note or compliment in the room. No one offered drinks until I called an hour later. There were no disposable razors. The room has some drawbacks. Of the easily fixable ones, this is the rolled-up sofa, which looks terrible, and the carpets are stained. Of the hard-to-fix ones, this is the water pressure in the sink and the faucets themselves. The water flows very far from the person, close to the sink, and this is very inconvenient. It is not entirely clear why there are no toilet brushes. Yes, thanks for the service. But when you are relaxing with a girl, you cannot clean up the unpredictable lines inside the toilet. This can cause awkward situations. No hooks in the toilet. You come in in a robe and cannot take it off and relax. You can only leave it in the bathroom itself. It would be nice to add some sofas to the elevator waiting area. Having pork on the breakfast menu in a country with a predominantly Muslim religion seems very strange.
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Ditiaoyoukexiaozhang
Deluxe King Room
Checked in Sep 2024
Solo travelers
56 Reviews
4.6/5
Great
Posted on Oct 16, 2024
The service and room were beyond expectations, very good, and the layout was very comfortable. The breakfast was also very rich, and the swimming experience in the morning was very good. However, the faucet of the bathtub was broken in the evening, and two technicians came up to repair it for half a day but could not fix it. This was the only minus point.
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Alex
Deluxe King Room
Checked in Jul 2024
Couples
14 Reviews
4.5/5
Great
Posted on Aug 31, 2024
I'll be honest, at first it was a masterpiece impression..., But!! Then came the sobering up... Service)) Service with local flavor!! I won't list everything... Just two stories: 1) My wife signed up for an expensive procedure with the SPA one day in advance... since we were in Astana for 3 days and wanted to do everything, the schedule was clearly scheduled. When she showed up at the appointed time in the salon, she heard that the procedure would not be performed, since there were no products for it, and most importantly, there had not been any before )))) Should I call? Warn her ))) 2) We were getting ready to leave the room... the doorbell rang... my wife went to open it. A guy from the staff came to check the minibar. My wife told him that she was not ready to let him in now, but he stubbornly tried to get through, insisting that he urgently needed to check the bar! They practically closed the door by force ))))) At the same time, we have to give credit to the hotel, they checked us in an hour earlier, and we checked out 2 hours later. In general, who wants to check into a respectable branded hotel, but with strict local service... Go ahead... but don't be surprised later)
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Guest User
Deluxe Twin Room
Checked in Jul 2024
Family
137 Reviews
4.7/5
Amazing
Posted on Aug 25, 2024
The surrounding environment is very good, the hotel design is unique, and some places need to be repaired because of the passage of time. Overall it is very good.
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tuttobonita
Deluxe King Room
Checked in Mar 2024
Solo travelers
6 Reviews
4.7/5
Amazing
Posted on Apr 24, 2024
One of the best hotels in Central Asia, it has been open for five or six years but it doesn't look old, it looks like it has only been open for one or two years. The rooms are spacious and well-equipped with some small details of Kazakh ethnic flavor. The welcome amenities are also rich, including wine, chocolate, snacks, etc. The butlers at St. Regis are very enthusiastic, and the service staff speaks very good English and is very professional. I will come again.
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Xiesiyu
Grand Deluxe King Room With Balcony
Checked in Aug 2023
Couples
7 Reviews
5.0/5
Outstanding
Posted on Oct 3, 2023
The first St. Regis hotel in Central Asia. Overall very good! Great room service, the room decoration is very high-end, and all the equipment in the room, such as the electric towel rack, are very convenient. The bed is really comfortable and you can't feel any shaking when you turn around.
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6/7
Guest User
Grand Deluxe King Room With Balcony
Checked in Jun 2023
Family
18 Reviews
4.5/5
Great
Posted on Jul 13, 2023
There are flaws in the service - 4 *, but not 5 *. The light in the room did not work properly. But check-in was done 1.5 hours earlier and check-out 1 hour later, which is nice.
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Guest User
Deluxe King Room With River View
Checked in Sep 2023
Business travelers
5 Reviews
5.0/5
Outstanding
Posted on Oct 10, 2023
The hotel is very modern, the service is very good, and the environment is also very good
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Sahalaxingzhe
Deluxe King Room
Checked in Aug 2023
Business travelers
58 Reviews
5.0/5
Outstanding
Posted on Sep 12, 2023
Average value for money, a bit far from the center, the room decoration is absolutely luxurious
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Ilushan
Deluxe King Room
Checked in Dec 2023
Couples
52 Reviews
5.0/5
Outstanding
Posted on Jan 22, 2024
Excellent, new hotel, high level service. All liked it.
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Guest User
Deluxe King Room
Checked in Jun 2023
Business travelers
1 Reviews
4.7/5
Amazing
Posted on Aug 11, 2023
The room is large, tidy and comfortable. It is a better choice for business trips.
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Carol M
Checked in Mar 2025
Family
5.0/5
Outstanding
Posted on Apr 2, 2025
If you are seeking luxury in Astana, this is the place to book. Exceptional service, rooms, cleanliness... it is a beautiful and extraordinarily comfortable retreat. Only thing is that I never saw a butler during our entire 2 night stay... and this is something St Regis is known for. Nevertheless, we received top level service from the well trained, professional, and fluent English speaking staff. Nothing to complain about regarding service. I booked 2 suites through AMEX Fine Hotels & Resorts, and we were graciously upgraded to a suite with river view, and the other to a larger size suite. Both were beautiful and well appointed. We enjoyed the high quality breakfast very much. Had dinner at Asakusa Izakaya and La Riviere. Neither seemed terribly authentic to me... they were more trendy than authentic. The food was decent, not fantastic, prices were, as expected, on the higher side... but overall good service at both. We really enjoyed the special Nauryz event they hosted in the lobby, featuring live music and traditional snacks. It was elegantly done and beautiful. I highly recommend this property, and would definitely choose to stay here again if I ever make it back to Astana.
Response from Property: Dear Guest, Thank you for taking the time to share your experience at The St. Regis Astana. We’re truly pleased to know you found our hotel elegant, luxurious, and comfortable, and that our team provided you with professional, attentive service throughout your stay. We're also glad you enjoyed the beautifully appointed suites, our breakfast offerings, and the special Nauryz celebration in the lobby—it’s wonderful to hear it left a lasting impression. At the same time, we truly value your feedback regarding the butler service. Please accept our sincere apologies for the absence of this signature offering during your stay. The St. Regis Butler Service is a hallmark of our brand, and we regret that we missed the opportunity to demonstrate it during your visit. Your comments have been shared with our team to ensure such lapses are addressed and improved upon. Thank you as well for your comments on our dining venues: your insights are appreciated and will help us improve! We truly value your recommendation and would be honored to welcome you back on your next visit to Astana! Warm regards, Asema Aissova Assistant Guest Relations Agent