Facilities: Excellent! Most of the decor is wood, and the lobby is especially bright and open with large windows facing Tokyo Bay – the view is incredible. The room was huge and spacious. We booked a quadruple room for three people just for the extra space. The beds were large and comfortable; having one each was really nice. The bathroom has a three-piece setup but no bathtub, which didn't bother us at all since none of us take baths. The large built-in wardrobe by the entrance wall was great for stashing all our luggage. There's water and a microwave available near the elevators. For breakfast, we'd just grab something from the 7-Eleven downstairs and heat it up. There's a gym on the first floor for 1500 yen for 3 hours. The Haneda Airport bus stop is conveniently downstairs, costing 800 yen for adults and getting you to Terminals 1, 2, or 3 in a quick 30 minutes – much better than any subway option. Plus, there are lots of restaurants and an Aeon mall downstairs.
Cleanliness: Spotless! Very clean and tidy. Toiletries can be picked up near the elevators, but we brought our own so didn't try them. The shower pressure was great.
Environment: The address is Shinagawa, but it's quite a distance from Shinagawa Station. The subway downstairs is the Rinkai Line. While it's right above Shinagawa Seaside Station, the Rinkai Line is a bit isolated; you often have to walk ten minutes to another station (forgot the name) to get to most places. However, it's super convenient for Odaiba! There's a 7-Eleven and a Lawson downstairs.
Service: Very good! The front desk staff speak English, English, English! We didn't need daily cleaning; fresh towels were left in a large paper bag by the door.
Overall, a very comfortable hotel, just a bit inconvenient for transportation.
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