Reviews of Shin Kadoya

My brother and I are retired and went on a trip with my mother. My mother evacuated to Atami during the war, and we had confirmed by phone that the inn was barrier-free and friendly to the elderly, and we made a reservation, but we were completely disappointed. The building is old, the elevator and hallways are narrow, and there are many steps. What's more, we booked a room with a good view, but it was a room that could be seen by the residents of the neighboring building, and there was no view of the sea at all, so we couldn't use the open-air bath in the room. At dinner, we were surprised to be told to take beer out of the refrigerator in the room and drink it, and the cold sake was brought in a bottle of sake in ice water for wine. The price was first-class, but it was the worst, and we were dissatisfied with the way they handled our complaints. I wonder if the owner has ever traveled to other hotels? I feel bad about the inn, where I would have preferred to relax at home.