Grand Hyatt Athens

Could have been a great stay, what with the fantastic view from the rooftop, the 3 swimming pools, most staff very professional and friendly (they even offered an upgrade) but the 40mn wait at check-in left a very poor impression...

The worst Hyatt I have stayed at. Broken sofa, and at night half of the ceiling ***** light started flashing. We called reception took them 1 hour to come up and have a look. Couldn’t do anything for us, had to turn off the switch for the night, meaning the room was dark. Also, when we checked in, took 500 euros as deposit, when I complained they said it was a mistake. Overall very bad experience. Would not recommend to anyone. Service to foreigners and locals is very different. Please avoid.

I have stayed here before, loved it. I always use the mezenine cloub lounge, great food.

Great hotel with amazing view. Love it!

Very bad experience. We had higher expectations from the Hyatt group, but it was awful. The hotel could not provide basic services: 1. We booked a king bed room, but were given a twin room instead. 2. There was no proper water supply for two days (including issues with shower and hot water). 3. At breakfast, the coffee machine was not working, so no espresso was available. When we asked for a refill, the staff refused even though there were still 30 minutes left before closing. 4. The toilet sink was not working properly. Additionally, the manager asked me to send an email regarding compensation, but never replied. I paid for three nights for nothing. I do not recommend this hotel. I will share a video of the room on my public channel to help others make a better decision. However, thanks to Trip.com for their support.

Didn’t really feel like a 5 star hotel. Felt quite tired and in places a bit shabby. The staff however were lovely, very helpful and welcoming. I think the hotel could benefit from investment in its facilities. The rooms facing the motorway are also very noisy.