i Ma’am, I stayed with my wife and my parents at Forrest Machan 5 and wanted to share feedback that was purely my personal experience. 1. At the time of booking (through the contact on your website), I was told the room will have valley views (also mentioned in your brochure), however we were given a room with no valley view, only the view of stairs. When I mentioned this to the reception, their solution was that we enjoy the place by paying for a bonfire. This felt more like a tactic to get customer billing to go up and not really empathetic towards customers. 2. While I understand the resort is a place to relax and not worry, the first thing we were told in orientation was that check out time is 11 and every half an hour delay will cost us 1500. While I understand how important checking out on time is, this communication felt very cheap and off brand especially when coming to a luxury resort. We saw very similar communication everywhere, for example, in the room we were told that 4 RO wanted bottles will be provided and if we buy water it would cost 300. It’s no about the money, but always sharing penalty clauses as the first thing with customers who are looking for a relaxing retreat is not right. Our whole day, my parents who are old and a bit late risers were just worried that if they do not checkout by 11 they would be penalised and this was no relaxation for us. 3. The room did not have hand towels. The bathing towels were all placed in bottom room (we had two bathrooms). There were no dental kits and when asked we were only given one (we were 4 people in two bed acco). 4. The bathroom tiles had moss growing and were blackened. This can easily be cleaned if done well but was left. 5. The food was lovely. We quite enjoyed the dining setting at night and also the quality of food. All in all, other than the food, the experience we had was belo sub par and not what we thought would be for a retreat. Starting from the entry gate where the watch*** refused to let us in as he didn’t have our details to us being allotted rooms with dead view, to the overall money making schemes put in place, it felt more of a tourist trap and nothing close to a retreat. We were very excited to get our parents to experience a retreat but this was not that. I am not complaining against any one person as the people in general were actually quite warm, but the overall lack of empathy, lack of customer exp and lack of hospitality was a complete put off.