396 Queen Street, Main Reception Entrance 110 Mayoral Drive, Auckland Central, Auckland, Auckland Region, 1010, New ZealandSee Hotel Details
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1 night
Guest Reviews
9.1/10
Great
351 Reviews
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities8.9
Service9.1
Cleanliness9.2
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All reviews(351)
Positive reviews(337)
Reviews with photos/video(105)
Delicious breakfast(27)
Convenient location(27)
Located downtown(18)
Easy to get around(16)
Friendly front desk staff(13)
Parking difficult(10)
Comfortable bed(9)
Loved the view(8)
Negative reviews(14)
Guest User
Larger Guest Room, 2 Queen
Stay Date Mar 2026
Traveling with friends
70 Reviews
8.2/10
Very good
Posted on Apr 12, 2026
The hotel's location is great for city walks, and it's not far from the Sky Tower. The room itself isn't very spacious, but the bed is large and comfortable. The bathroom, however, is quite roomy and comes with body lotion, shampoo, shower gel, conditioner, and a disposable shower cap (outside of China, disposable toothbrushes, toothpaste, and slippers are rarely provided). The water pressure is excellent, making for a pleasant hair wash and shower experience. While the breakfast selection isn't extensive, it's still pretty good. There are no complimentary bottled water in the room, but filtered water is available in the hallway. The hotel's parking lot is quite small.
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6/11
HZ HZ
Guest Room, 1 King, Low Floor
Stay Date Mar 2026
Solo traveler
6 Reviews
10/10
Outstanding
Posted on Apr 13, 2026
The hotel's location is highly desirable, offering convenient access to a wide array of dining establishments, particularly the numerous Korean restaurants situated on the upper section of Queens Street, directly across from the property. Despite the presence of multiple tourist groups, the room provided a comfortable and tranquil environment. My stay was significantly enhanced by the exceptional service provided by Oliver at the front desk, whose friendly demeanor and evident passion for his work were particularly noteworthy. I highly recommend seeking his assistance should you require any support during your visit.
syjtl
Larger Guest Room, 2 Queen
Stay Date Mar 2026
Family
8 Reviews
9.7/10
Amazing
Posted on Apr 14, 2026
The hotel is in a quiet yet central location, right next to the University of Auckland. The room was very clean, and the facilities were new with a great view of the Harbour Bridge and Sky Tower. The hotel staff were attentive and thoughtful, and the breakfast selection was quite varied. Plus, there's a water dispenser on every floor, which is really convenient.
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Anonymous User
Larger Guest Room, 1 King, Corner Room
Stay Date Feb 2026
Business traveler
3 Reviews
9.5/10
Amazing
Posted on Apr 1, 2026
Pretty good and clean
The service is nice and the welcome drink is good
The location is also concerned
Lengxiao
Guest Room, 1 King, Low Floor
Stay Date Feb 2026
Other
19 Reviews
10/10
Outstanding
Posted on Mar 31, 2026
The location is convenient, the room layout is good, and the environment is pleasant. Facilities are complete. Service was excellent; they patiently and promptly resolved issues. I had booked the wrong dates, and the staff helped me change them. The hygiene was clean and tidy.
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l2rnth
Guest Room, 1 King, Low Floor
Stay Date Feb 2026
Traveling with friends
40 Reviews
9.0/10
Great
Posted on Apr 3, 2026
The location is convenient, within walking distance to Sky Tower and Queen Street, and there are many affordable and delicious food options nearby. The hotel breakfast is quite generous. The only minor issue is that the parking entrance is a bit small and easy to miss.
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Quan168
Guest Room, 1 King, High Floor
Stay Date Feb 2026
Solo traveler
6 Reviews
7.5/10
Posted on Mar 31, 2026
The staff are very friendly and helpful. I didnt like that I had to request bathrobes, toothbrush and slippers which took a long time getting to me.
Location is convenient.
If getting dropped off curbside, it’s a little hiccup trying to wheel suitcases up to the entrance. Do-able but just a a bit of a hindrance.
Guest User
Guest Room, 1 King, High Floor
Stay Date Mar 2026
Couple
26 Reviews
10/10
Outstanding
Posted on Apr 12, 2026
Great location with very good breakfast. Definitely will stay there again next time!
The hotel's location is decent, but it's a bit of a hassle if you're taking the SkyDrive, especially with luggage. For everyday outings, though, it's convenient as it's right at the beginning of Queen Street.
I booked a corner room with a Sky Tower view, and the high floor offered a good outlook. Spreading out two large suitcases made the room feel a bit cramped, but the room itself was nice.
The staff were incredibly welcoming and even offered complimentary welcome drinks, which we used after checking out and returning to rest – that was a nice touch. Breakfast was a standard buffet.
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Guest User
Larger Guest Room, 2 Queen
Stay Date Jan 2026
Family
27 Reviews
10/10
Outstanding
Posted on Mar 1, 2026
The room isn't huge, but the location is excellent, right near the Old Town Hall and at the end of Queen Street, offering good value for money. The facilities are decent, and it's a partner hotel with Hainan Airlines. Breakfast is also pretty good.
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Guest User
Larger Guest Room, 2 Queen
Stay Date Jan 2026
Family
20 Reviews
10/10
Outstanding
Posted on Feb 15, 2026
The room is spacious and located in the central city, making it very convenient to get to Sky Tower, the Art Gallery, the Saturday Market, the War Memorial Museum, and the University of Auckland. It's also easily accessible by the airport SkyBus. The night view from the 19th floor, with Sky Tower visible, is highly recommended.
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Guest User
Guest Room, 1 King, High Floor
Stay Date Jan 2026
Family
45 Reviews
10/10
Outstanding
Posted on Feb 15, 2026
Booked a high-floor room with a view of the Sky Tower. The room was spacious, well-equipped, and thoughtfully laid out. Breakfast was extensive, and the customer service was professional and attentive. The location is excellent, and they even offer a convenient airport transfer booking service!
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Yuzhihitomi
Larger Guest Room, 2 Queen
Stay Date Jan 2026
Traveling with friends
35 Reviews
9.5/10
Amazing
Posted on Feb 16, 2026
Great location! The Super Shuttle from the airport takes you directly to the hotel for $20 per person. There's a water dispenser right by the elevator, which saved us a lot on buying water during our stay. However, we checked in before 10 PM that night and there was absolutely nothing to eat. We were starving, and room service was already closed.
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Guest User
Guest Room, 1 King, High Floor
Stay Date Jan 2026
Family
5 Reviews
10/10
Outstanding
Posted on Feb 14, 2026
The hotel is conveniently located near Queen Street and Sky Tower, among other downtown attractions, making it very easy to get around. The rooms are clean and tidy, perfect for both leisure and business travelers.
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Wohenyingguobosimao
Guest Room, 1 King, High Floor
Stay Date Jan 2026
Couple
11 Reviews
10/10
Outstanding
Posted on Feb 13, 2026
This is the most satisfying hotel! They offer filtered drinking water, and it's right on Queen Street, next to the Art Gallery. University Park Shopping Centre is within walking distance, and it's also convenient to catch the airport bus from the Sky Tower. The bed is super big, and the hotel is very new. Extremely satisfied!