Embassy Suites by Hilton Austin Arboretum

I love embassy suites and stay at them as much as possible. They have the best breakfasts. I was just disappointed after driving 10 hrs that the hot tub wasn't in service. Otherwise great as always!!!

The heating system was not operating correctly.

Love the location but the rooms look old and tired. The guests rooms need to be updated and walk-in showers would be a definite improvement over the old bathtubs … especially since the bathroom is so small. The separate living area is nice but not imperative for most of us. Breakfast is lovely and free tho tipping for a custom breakfast order is nice but not expected. I was shocked to see they had started charging for parking last time I was there (this is a suburban business and shopping area, not downtown!) That left a bad taste in my mouth ….. enough that I’m not sure I’ll be returning. Be sure to figure that cost in when comparing rates! Call for latest parking fee.

The hotel staff from the front desk, house keepers to the staff at the breakfast buffet were all great. The hotel gym and the rooms are a disgrace for an Embassy Suites. Further, I never took a truly hot shower the entire time is was there. Unfortunately, I won’t be returning for another stay when my travel needs require lodging.

Breakfast was good, rooms seem a little outdated and the hot tub jets was not working properly but at least it was hot.

Amazing location, very wheel maintained, breakfast with many options and the staff is very friendly and helpful

Other than checkout or stay was great. At checkout, luggage carts were no where to be found. After an elevator trip i noticed they were just sitting on the 4th floor. Staff did not make any effort to ensure the carts were available. Additionally when i asked for a water stay the front desk they said they were out despite having a case of water right next to her. When i came back in from loading that set of luggage she was stocking that water to sale in the shop. We stayed in the largest room in the hotel for four days. To see water prioritized for sale over a guest was extremely disappointing and a failed customer service opportunity. Good stay sour exit....

Amazing hotel. Breakfast was great. The room was comfortable. We were in Austin for medical reasons and coming back to a clean and comfortable hotel room made a difference. The staff was amazing. Would rate higher if I could.

Clean room. Very comfortable bed. I really like that the air/heating unit is not in the bedroom (very quiet), and I can set it to have the fan run all night rather than cut on and off . My only complaint is that the cleaning crew forgot to leave coffee packets! TVs in both rooms were large and offered so many choices!