Absolute and complete rip-off.
I checked in quite late on a night; firstly i have to say the gent that checked me in was very polite and the check in process was fine - i've seen a few other reviews from guests on here that say they were ignored, however this was not the case for myself. It is in the morning that everything went downhill..
Firstly, I was charged $9 for a bottle of water that was sat on the desk (not in the minibar, just on the desk). I've stayed in hundreds of hotels and i have never even once been charged for water in the room, ESPECIALLY not from a hotel that considers itself to be 4 star.
I then went downstairs to check out and have breakfast, and the experience got worse - i was charged a $32 "amenity fee". I asked what this covered and was given a business card that explained it was for:
- Use of the gym
- Access to live music
- Margaritas during happy hour
When i explained i did not use any of these things i was just told it was a mandatory fee.
Again, hundreds of hotels and not a single one has charged for use of the gym facilities or for sitting in their bar where you would be spending money anyway! If these service offerings are standard then they should be priced into the room fee, which i suspect they are already.
I then went to their cafe, Cafe 605, for breakfast and placed my order at the till before sitting down - despite there being no other customers in the cafe they shouted me from across the room to go and grab my breakfas