Extended Stay America Select Suites - Austin - Northwest
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Rooms and Guests
1 room, 2 adults, 0 children
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Extended Stay America Select Suites - Austin - Northwest
13689 Research Blvd, Austin, Texas, 78750, United States
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With a stay at Extended Stay America Select Suites - Austin - Northwest in Austin (Pond Springs), you'll be within a 15-minute drive of Lake Travis and H-E-B Center. This hotel is 10.8 mi (17.4 km) from Lake Austin and 13.6 mi (21.9 km) from Kalahari Indoor Water Park.Show More
We Price Match
2.4/5Cleanliness: 2.4
All 90 Reviews
Amenities
Private ParkingFreeWi-Fi in Public AreasFreeSmoking Area
All Amenities
Surroundings
Airport: Austin–Bergstrom International Airport
(39.1 km)
Train: Austin Amtrak Station
(26.3 km)
Landmarks: Pinballz Lake Creek
(340m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
4
Standard Studio, Non Smoking, Refrigerator & Microwave
1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
TV
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3
Standard Studio, Non Smoking, Refrigerator & Microwave
2 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
TV
Check Availability
6
Deluxe Studio, Non Smoking, Refrigerator & Microwave
1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
TV
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9
Standard Queen Room with Two Queen Beds-Non-Smoking
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Microwave Oven
Private Toilet
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9
Standard Queen Room-Non-Smoking
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Microwave Oven
Private Toilet
Check Availability
9
Standard Queen Room with Sofa Bed-Non-Smoking
1 Queen bed
Has window
Non-smoking
Air Conditioning
Refrigerator
Microwave Oven
Private Toilet
Check Availability
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Guest Reviews(90)
2.4/5
Verified Reviews- Cleanliness2.4
- Amenities2.4
- Location2.4
- Service2.4
Stacey
November 6, 2023
Check in went fine. However once we got to the room it was not clean, there were ***** (not much but still) left in the top drawer of the dresser as well as the previous occupants clothing, no washcloths, and no remote for the TV. There were roaches crawling around in the hallway, thankfully we didn’t see any in the room. When we brought up the situation with the remote the employee was aggravated and not very nice, but we did get a remote for the tv. When we brought up not having washcloths in the room (so we could even clean it ourselves) the employee said they’re running low and couldn’t give us any. These are just the main complaints I have. We will not be staying at this location or any other location. Definitely the worst experience I have ever had.
Bonishia
November 5, 2023
Upon checking in, other guest complained about unresolved maintenance issues. No air. Front desk attendance not present.
Maricarmen
October 23, 2023
One of the worse hotels that I did stay in my life , extremely dirty , they didn’t have a curtain in the shower , floor super dirty and when I did try to put my clothes into the drawer, it was super dirty inside , here I’m sending some photos , and also you can hear all the noise from the cars on the street , super bad experience !!😡
Verified traveler
October 22, 2023
I’ve never met a staff, nor seen a building designed to be less welcoming of their customers. If you arrive early, there’s no place to wait or sit until time to check-in, and staff is unapologetic about that. The building and rooms feel cold like cinder block style dorm rooms. When it’s time to check in, be sure to have all your documents in order to be scrutinized; they seem to be looking for a reason to turn away guests.
Grace O
October 16, 2023
All around horrible stay and experience with this hotel and the staff. Several issues were brought to the attention of the staff and none of them were addressed (no shower curtain in the room, missing towels, no soap available, the list goes on). After communicating concerns to not just the on-site staff but the corporate customer service, the issues still have not been addressed. Even after speaking to *******, they were unable to reach a staff member to speak to about the issues. So disappointing.
Tina
October 16, 2023
Went to bed. Got up to use the restroom. Turned the light on, I didn't know the room was already "occupied" ..killed the "2 occupants" and used my travel lysol to spray all hidden areas. Could not go back to sleep after that. That was in room 101. Left early.
Brian
October 9, 2023
To begin, theie was a situation before ww arrived that they were correcting. Worker at front was very professional and respectful so did not mind wait. Once my turn we recrived keys and went to room. Room was not ready for us. No comforters on beds, no pillows and most disturbing were the roaches. They were in the bathroom, litchen area and then on the blanket. Pillows in room, once we found them, were stained. Overall, very unclean. Friendly staff did all we asked to help make better but just couldn't take the roaches. Too much there. We were told we could get a full refund and chose to leave.
Verified traveler
April 18, 2023
The hotel was incredibly dirty. The hotel staff did not have shoes, there was no regular cleaning staff, and the front desk did not have any clerks besides the first night we arrived. The sheets were stained, the bathroom was not clean, and the blankets had cigarette burn holes in it. I had to purchase cleaning products, towels, and blankets to make my stay livable because the other hotels in this area were completely booked.
This hotel was not in the safest area of Austin and I highly recommend not staying here even if you are trying to save money. I have stayed in hotels with this rating before and it was not nearly as bad as this.
Johnny
June 23, 2023
My room was not clean and a lot of the stuuf was rusted their were roaches
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: 01:00–11:00
Front desk hours: [Mon-Fri]09:00–22:00, [Sat-Sun]10:00–20:00
Child Policies
Children of all ages are welcome at this hotel.
Children between 0 and 17 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
TypeWestern
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 2009
- Renovated: 2020
- Number of Rooms: 112
With a stay at Extended Stay America Select Suites - Austin - Northwest in Austin (Pond Springs), you'll be within a 15-minute drive of Lake Travis and H-E-B Center. This hotel is 10.8 mi (17.4 km) from Lake Austin and 13.6 mi (21.9 km) from Kalahari Indoor Water Park.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Featured amenities include express check-out, laundry facilities, and an elevator. Free self parking is available onsite.
Make yourself at home in one of the 113 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. 34-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and separate sitting areas.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Featured amenities include express check-out, laundry facilities, and an elevator. Free self parking is available onsite.
Make yourself at home in one of the 113 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. 34-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and separate sitting areas.
Services & Amenities
Most Popular Amenities
Private ParkingFree
Wi-Fi in Public AreasFree
Smoking Area
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