Thompson Austin, by Hyatt

I’m very disappointed that I got asked for my cc and was charged again for the stay plus 150.00 more and don’t know why, I’m going to get in touch with management, this is unacceptable

Great staff, exceptional service, beautiful environment

FRONT DESK CHILDREN ARE RUDE PLEASE MAKE SURE U DO NOT ASK THEM ANY QUESTIONS OVER NIGHT THEY WILL BE “PRIVILEGED” AND NOT ACCOMMODATE EVEN THE YOUNGER GUESTS. YES I HAD A LOT OF GUESTS BUT IT IS YOUR OCCUPATION.

The staff were amazing. The valet even helped us get and set up the uber app that we had never used. Check in was prompt and easy. The room was very clean and the bed was great. The bathroom area lighting was not as bright as I would prefer, likely due to the black decor. I was disappointed that the only in room coffee option was Nespresso, not a fan so I had to leave the room to get coffee from the coffee shop. The lack of a microwave was also disappointing.

Great location with lots of shopping, restaurants, bars and entertainment close by. All the staff were super helpful and friendly. Room was very clean and spacious. I would def recommend and stay again!

Everything was good but I couldn’t sleep because they were dogs barking the entire night.

The design is cool but the walls are paper thin. You can hear the next room take a shower… The different common areas, outdoor, bars are closed most of the time with limited access though the day and evening. The bartenders do not have enough products to create basic cocktails any decent bar should be able to do for their paying clients. On the up side, the Staff was friendly and the food was good. At that price point I would say PASS. You can get more for your money in pretty much any hotel in Austin downtown.

The rooms are very clean , the staff is friendly and front desk was always available for questions and if they cannot get with you they will call you back.!

Stayed for 2 night! Beautiful property. Valet service was very friendly. Clean rooms.