Fairfield Inn & Suites Cleveland Avon

Nice hotel close to thw highway. Very fast check in and friendly staff. Rooms were really clean!

We had no hot water. When we went down for breakfast and came back to our room, they had deactivated our room card. The person behind the desk was not friendly. Breakfast bar was depleted. Would not recommend this hotel.

Facility is nice, but there isn't much nearby except for a McDonald's. However, a 10 min. drive away is Avon Commons with a variety of food and shopping options. The biggest drawback is that the road access to the hotel is blocked at rush hour by drivers coming from the Avon Commons area who are trying to get on the freeway.

We were in town dropping off our son for the military. Knowing we like fairfield hotels i decided to book across town a little because of accommodations in the past. We booked this hotel for a pool.. that was advertised still online when we booked. To give my little kids something to look forward to. It was never told it was closed.. even upon check in. Hours later when we went to look for it .. it was closed. As I understand refurbishment is necessary.. so is open communication. I was really disappointed after already having an emotional day.

I would recommend NOT coming to this hotel while under renovations. Pool/fitness closed. Stacked or large dumpsters right at the back windows and I was woken up by what I think were raccoons fighting. Floors looked like they had not been vacuumed in days. As for room, no shower curtain upon arrival, door deadbolt jammed and bathroom door would not close as it dragged on carpet. Just too much work to be done. Bright side: staff upon arrival very nice and welcoming.

Room was very clean and updated. The staff went above and beyond. When i booked, ******* had breakfast starting at 6am. I mentioned that to the front desk and she left a note to leave out muffins that we could grab and go at 6:30, when we needed to leave for volleyball.

Hotel is being remodeled. Breakfast does not include real oatmeal - only instant oatmeal in pouches. Coffee was bland. No make-yourself waffles with warm compote, as in other Fairfield’s we’ve stayed at. Otherwise an ok stay.

Was not notified at time of booking that hotel was under construction.

Gym had some good equipment but no window so it was pretty humid/hot in there. breakfast was really good and a little different each day. staff were great.