DoubleTree by Hilton Resort & Spa Marjan Island

We are living in UAE for more than 15 years now. Usually all the 5 * properties are supremely wonderful. However, the experience at Doubletree by Hilton was the worst nightmare I could ever imagine. We went with a family of 4 having two kids infant and a toddler for two working days to avoid the rush of weekends. But I could never imagine it will turn out to be soo bad that I wish to erase whole memory of going to such an obnoxious resort. Firstly, most of there restaurants were closed and secondly whatever was open closed at 3-3.30pm so you end up ordering food in-room dining. The staff is super careless and don’t take the responsibility for the Goff up they make. We ordered food at 3pm in the room with an assurance that it will arrive in 30-35 mins. After 2.30hours of follow up & continuous calling to reception and in room dinning with an assurance that it is on the way. It never arrived!! We eventually had to show up at the reception where the Manager of front desk was extremely unhelpful and seemed helpless. The whole operation team (Ms Zeyana, Mr Hirosh) and in room dinning sucks . After all this we wrote to the Director of operations who heard us the next day (Ms Melton), she didn’t even bothered to call us on the same day. She attended us on the next day with an offering of booking the hotel again !! After this mess up by her team , she has the audacity to ask us to book this resort AGAIN!! Not only this due to skip of lunch one of the family members had to take extra dose of medication as they were diabetic and patient of migraine. Certainly they don’t even have any doctor on the ground. So don’t hope any emergency can be taken care of. I can’t imagine having two small kids in the room which was extremely dirty with small aunts all over the tables and desk . Also, We had to call 4-5 times to ask for toiletries which were not kept in the room upon arrival . Due to the mess the hotel front desk and operation staff made Children had to miss their fun time in the kids pool and club for which this resort is famous. Overall they killed the whole experience for the family and made it a Nightmare! I will never recommend this resort to anyone and especially for the families. If you really want a relaxing time then Pls avoid going to Doubletree by Hilton Ras Al Khaima.

The room is next to construction site very noisy during the night. The room is also old. I asked for modification to shorten my stay, hotel said not possible and tell me nobody else complained about the construction noise, only me who is sensitive with the noise. They moved me to a room on the other side, it was way better. Newer with and amenities in the room was better. Dinner buffet was not good, maybe more suitable for vegetarian.

The place is nice with good view. My family had fun. We will definitely come back again here.

Great stay! The room was clean and comfortable, the staff were friendly, and the service was excellent. It would be even better with more food choices on the menu. Overall, a pleasant experience and I’d be happy to stay again.

Everything about the Doubletree by Hilton was amazing. The amenities , food and service was top notch. Would recommend everybody to visit it. The staff were very cooperative and made sure we had an amazing stay.

As usual everything was perfect, however it was obvious that the splash park not fully operational and some parts were removed which definitely affects the kids experience

Large resort style hotel. Food was okay, nothing special but lots of choice.

Lovely resort and the activities are fantastic and the weather is lovely too advice to the people who are looking for the perfect place to stay and enjoy the beautiful view of the beach and safe for kids

It was a great experience, amenities were superb. Rooms were not very clean but overall it was a good experience.