Vinpearl Hotel Bac Ninh

Mixed Experience at Vinpearl – Room Great, Dining Disappointing I stayed at Vinpearl from 22 Sep to 3 Oct and again from 6 Oct to 11 Oct. The room was spacious and clean, and the amenities were a definite plus. However, there were several inconsistencies and disappointments during my stay. - Laundry Service: During my first stay, laundry was complimentary (3 pieces/day), but in the second stay, it became chargeable. This inconsistency was frustrating and could be improved. - Breakfast: The breakfast menu was 95% the same every day, with limited variety. The fried noodles were consistently hard and dry, which was disappointing. - BBQ Buffet (600k VND): This was the most disappointing part of my experience. The food quality was poor, with cheap ingredients repeated across different stations. If this continues, I fear the restaurant may not last. In comparison, I visited Sen Buffet near Ho Tay, which cost only 480k VND and offered crayfish, big prawns, various crabs, and a wide variety of fresh dishes—far superior in quality and value. - Vinpearl Buffet (480k VND with 20% hotel guest discount): I only had a bowl of noodles, some fruit, a few pieces of not-so-fresh salmon sashimi, and one drink—nothing stood out or felt worth the price. - Room Service Timing: Housekeeping often came too late in the day, sometimes after 5–6 PM, which disrupted rest time. This should be addressed for better guest comfort. On a positive note, staff were friendly, especially the foreign manager, who stood out for his professionalism.

The hotel should scan the customers' credit card for expense when check in, so the customers don't need to carry the credit with them to spend in the hotel.

This was my second stay at the Vinpearl Hotel. It was just as excellent as it was the first time. The staff are phenomenal—professional, welcoming, friendly and accommodating. The property is beautifully maintained and my room was great.  The breakfast buffet is outstanding.