Reviews of Kutabex Beachfront Hotel

Best choice with an affordable price if you are looking for a place where the beach is in front of your stay.

Hotels is located near the beach and local markets and airport … Good location

Great place, the service was awesome, The rooms were really comfy.

It was good and nice service clean room. Also location was near to beach

The location of the hotel is okay, but the room was extremely damp and even had a musty, moldy smell. What’s worse is that when I tried to check in on the afternoon of June 5th, 2025, I discovered that the electronic door lock was broken and couldn’t lock at all. I immediately reported it to the front desk — not only verbally, but also using a translator to make sure they understood. However, it seemed like there was some communication issue. A person who looked like a manager sent a young staff member (possibly a part-time student) to “teach” me how to use the lock — as if I just didn’t know how to open the door, instead of believing the lock was actually broken. They asked me to wait in the room while they figured it out… and made me wait for 40 minutes without any update. I finally went down to the front desk again, frustrated, and only then did they agree to switch me to another room. Originally, they were still planning to have someone come and fix the lock on the spot. Completely unacceptable. The room I was moved to even had a smaller bathroom than the original one. Worst of all, the whole delay ruined my plans to go watch the sunset at the beach that evening. In total, the check-in process ended up taking nearly an hour — absolutely ridiculous and frustrating. Overall, it was a really terrible experience. If you’re staying just for the convenience of the location, then maybe it’s tolerable — but otherwise, I honestly wouldn’t recommend this place at all. Any of the neighboring hotels would probably be a better choice.

All rooms without windows -All the rooms smell damp (humidity)... this is bad for your health... I don't know who came up with the idea of making a hotel where the rooms don't have windows in front of beach😂.... VERY BAD EXPERIENCE!!!👎🏼👎🏼👎🏼

There are no windows in the room... a fake window....I called the front desk and asked for a room with a window....they said "we don't have rooms with windows, instead we have a rooftop pool."  Overall it was fine for one night for the price.   The staff was very nice.

Very close to beach. Nice view at the roof top. But Facility is very old and shower booth is broken. No window in the room. Sofa in the room is dirty.

First of all this hotel is in the basement which wasn't mentioned in the details of the hotel. We booked the hotel looking at the building pictures attached in the description which is not a part of the hotel hence it's false description. The room looked clean every day but we found out they never changed the towels even when we had kept it on the floor to change it. The good thing about the hotel was it was in a good location. We were also supposed to get a discount everytime we ate at the hotel restaurant, and the staff never gave it to us.

Overall poor experience: room was noisy due to aircon and minibar, soundproofing is bad, poor cleanliness, room is too bright, and customer service was very very poor. 1. Noisy: noise from mini fridge cannot be stopped unless you switch off the fridge, but it also means you cannot use it to put food or drinks to keep cold. Poor sound proofing and often awaken by guests from other rooms and guest at the corridor either talking or dragging luggage. Aircon is old and noisy, drips water too 2. Poor Cleanliness: many cockroaches found in the lower basement room, and experienced by other guests too which other guests commented as they walked past me. Also sheets found with various red and brown and yellow stains, and torn holes in pillow cases. 3. When I asked for compensation for being given a room with many cockroaches which it also crawled into my luggage (and yes I freaked out and screamed), I was told by two different staff that the best they can do is to arrange a transport to the airport or another hotel location. When I insisted for a monetary compensation, they said they can do if I shorten my stay and check out ‘now’ which they will refund the remaining nights (but not the stayed night with the cockroaches found in the room). I was told repeated times to check out to get the ‘refund’ even after I told them my option is not to check out now. Poor service recovery and service attitude. Thanks to Trip.com that helped me fight for at least a one night compensation in fee. 4. The rooms on ground floor does not have full length curtains. Room is very bright once the day breaks and is not ideal for a light sleeper like me.

The rooms at ground floor. So be prepared of dump smell. Rooms also smell dusty. Other than this is superb

Good and clean hotel , i will recommend it . with friends best choice

Great location, right on the beach. Breakfast was great, traditional or western. Don't walk past the Jamu, Bali's own detoxing secret!!

We booked a deluxe room and the room were really Small , way far from the photo was showing . Anyways we completed about it and they changed to bigger room for free . All rooms are located in the basement floor which do not have windows, feel like trapped in a prison. Rooms are bad ,however the location and the view from the 4 floor restaurant is super good .