Ramada by Wyndham Bali Sunset Road Kuta

The room facing the road is noisy Lacking tissues and slippers indoors The water pressure in the sinks is too low Considering the price, it's a very good deal. High cost-performance ratio

I was extremely disappointed with my stay at Ramada Kuta Sunset Road. Although the location seems convenient, the service, cleanliness, and overall attitude of the staff were far below the standards expected from the Ramada brand. The bed linens were gray and looked unclean. I requested them to be changed, which they eventually did. I had prepaid for an 8-night stay. During the first two nights, I felt very uncomfortable due to strange noises and sensations in the room, which made me scared and unable to sleep. I requested a refund, but instead of processing it, the staff suggested changing the room. The staff responded with smiles and what they described as “Balinese friendliness,” even laughing, so I agreed to try a room change. Because I had not slept properly for two nights, I spent a lot of time outside during the day, and at night I was so exhausted that I slept deeply. For about two nights, things seemed acceptable.

clean room and facility and accesibilit

The location was great for our short stay, especially since we were only in Bali for two nights. The staff were super helpful, and the rooftop was beautiful. However, our room didn't have slippers, and the air conditioner was leaking during our stay. Other than that, everything was good.

Average stay at hotel. Room is very small not enough for couple. Very old property but affordable. You will get good option in that price

PLEASE REFUND MY MONEY - MY STAY WAS HORRIBLE! When last your product Manager site this hotel and check the condition? The check in process was slow - I don’t blame the staff infact the staff was super nice. Ayu especially super nice. She was heavily pregnant but still very helpful. However there are no other staff but there are like 7 trainees Who is not well trained! The room was not ready at 3 pm! I was terribly tired because of the flight but Because I feel sad looking at the situation of front office - and I comeback later after 9 pm When I arrived to the hotel by 9 pm, the duty person was asking my name twice while I told him I have checked in but the room was not ready and point to my bags which was left behind the counter - extremely confused what happened here! When I reach the room, it was terrible No specific view except of a a balcony which is facing a wall while wall! (Check photo) No other toiletries as what the confirmation letter said, except for soap toothbrush the rest is nothing more (Check photo) The bottom cabinet was rotten and open (Check photo) The hairdryer was not in the room (Check photo) The body wash and shampoo area was discolored and rusty (Check photo) The mirror was smudged (Check photo) Good tray was not cleared for hours and got smelly (Check photo) To get a late checkout was hard enough the guy asked to call again at 9 am the next morning! I am so DISAPPOINTED with my stay and I demanded my stay to be refunded!