Reviews of Episode Kuta Bali

Response from Property: Dear Mr./s Tan,Thank you for the kind review! We're happy to hear you had a comfortable and enjoyable stay. Glad you liked the breakfast variety and found the location convenient. We'll be sure to pass your praise to the helpful hotel guard. See you again soon!Sincerely, Gede Suryawan. General Manager

Response from Property: Dear Mr. Abdulla,Thank you for your kind review! We're happy to hear you found our hotel family-friendly, enjoyed the breakfast, and appreciated the convenient location near the airport and mall. We hope to welcome you and your family again on your next visit to Bali.Sincerely, Gede Suryawan. General Manager

Response from Property: Dear valued guest,Thank you very much for your kind and detailed review. We’re delighted to hear that you had a wonderful stay and appreciated the cleanliness, hospitality, and overall comfort of our hotel.It's great to know that the room suited your group well, and that our breakfast selection and location next to the mall added to your positive experience.Your feedback truly means a lot to us, and we look forward to welcoming you back to Episode Kuta Bali on your next visit!Sincerely, Gede Suryawan. General Manager

Response from Property: Dear valued guest,Thank you so much for your detailed review! We’re thrilled to hear that you enjoyed our breakfast variety, including the unique addition of jamu, as well as the convenience of our location next to the mall and the availability of spa services. It’s also fantastic to know that you extended your stay from 3 to 5 nights—it’s the best compliment we could ask for! However, we sincerely apologize for the cleanliness issues in your room, including the stained floor, pillow cover, and the presence of an animal. This is certainly not the standard we strive for, and we appreciate your understanding as our housekeeping team quickly addressed the issue. We’ll review our cleaning protocols and room maintenance to ensure this doesn’t happen again.We truly value your feedback as it helps us improve, and we hope to welcome you back soon for another enjoyable stay. If there’s anything we can do to make your next visit even more special, please don’t hesitate to let us know.Warm regards, Gede Suryawan. General Manager

Response from Property: Dear valued guest,Thank you for your kind review! We're delighted to hear that you enjoyed the spacious and clean room, as well as the convenient location with direct access from the mall’s parking. We truly appreciate your support and look forward to welcoming you back at Episode Kuta Bali!Sincerely, Gede Suryawan. General Manager

Response from Property: Dear Valued guest,Thank you for your kind review! We're delighted to hear that you enjoyed our prime location and the convenience of direct access to Galleria Mall. It’s also wonderful to know that you loved our breakfast selection. We appreciate your feedback about the noise and will take it into consideration. We look forward to welcoming you back for another great stay!Sincerely, Gede Suryawan. Hotel Manager

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We’re glad to hear that our convenient location, connected to a shopping mall, worked well for your plans. We also appreciate your feedback regarding the room cleaning service and the noise from the pool area. Your comments are valuable, and we will look into improving the timeliness of our housekeeping service and addressing the poolside noise.We hope to welcome you back soon and provide an even more enjoyable stay.Warm regards,Gede SuryawanHotel Manager

Response from Property: Dear valued guest,Thank you for your positive review! We're happy to hear you enjoyed our fantastic location, friendly staff, good breakfast, and clean hotel. Your recommendation means a lot to us. We look forward to welcoming you back soon!Sincerely, Gede Suryawan. General Manager

Response from Property: Dear Valued Guest,Thank you for sharing your positive experience! We’re delighted to hear that our location worked well for your trip, being close to attractions like Waterbom, Devdan Show, and Trans Studio. We’re also glad you enjoyed the convenience of the nearby mall with its supermarket, restaurants, retail shops, and cinema.We look forward to welcoming you back for another great stay in the future at Episode Kuta Bali.Sincerely, Gede Suryawan. Hotel Manager

Response from Property: Dear valued guest,Thank you for your feedback. We’re glad you enjoyed the buffet breakfast. We apologize for the inconvenience with the shower heater and will have our maintenance team check and fix it as soon as possible. We appreciate your understanding and hope to welcome you again soon.Best regards, Gede Suryawan. General Manager

Response from Property: Dear valued guest,Thank you for staying with us again! We're so happy to hear that you enjoyed the breakfast spread and found our location convenient for getting around. Your continued support means a lot to us, and we can’t wait to welcome you back for your next visit to Episode Kuta Bali.Sincerely, Gede Suryawan. General Manager

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback. First of all, we do apologies for the inconvenience caused during you stay at our hotel. We will make sure and re-train again our housekeeping cleaners to be more details in cleaning the rooms. And also for the breakfast option, we will have further discussion with related department. Once again, thank you and we hope we still have chance to welcome you back to our hotel in the future. Sincerely, Gede Suryawan Hotel Manager