Jl. Kubu Anyar No.31, Tuban, Kec. Kuta, Kabupaten, Badung Regency, Bali, Province of Bali, 80361, IndonesiaView Hotel Details
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Swiss-Belhotel Tuban Guest Reviews
4.4/5
Very Good
333 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(333)
Positive reviews(322)
Reviews with photos/video(97)
Convenient location(67)
Close to airport(57)
Easy to get around(55)
Delicious breakfast(46)
Great swimming pool(39)
Average sound insulation(11)
Delicious buffet(10)
Loved the beach(7)
Negative reviews(11)
Zeedyboi
Deluxe Room without Balcony
Checked in Sep 2024
Travel with friends
3 Reviews
4.0/5
Very Good
Posted on Sep 29, 2024
When we first enter the room and check the toilet i taught theres no bidet but they have which is the one already input in the toilet bowl.
The AC isnt that much cold.
We call the reception and the mentainance came and check the AC and after that temperature change a bit but still not very cold for a room with having an AC.
Room is 8177
The pool is wide and big.
The area is not much a city vibes unlike in the main Kuta Beach.
Breakfast is okay. 7/10
15mins to airport.
Book again next time?
Maybe not maybe yes.
7/10.
Response from Property: Dear Mr/s. Zeedyboi, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking the time to share your feedback regarding your recent stay in Room 8177. We're glad to hear you enjoyed the spacious pool and found the breakfast to be satisfactory.We apologize for the inconvenience with the air conditioning and any confusion regarding the bidet. Your comfort is our priority, and we appreciate you bringing these issues to our attention. We will ensure our maintenance team looks into the air conditioning concerns to provide a better experience for future guests.We understand your mixed feelings about booking with us again. If there’s anything specific we can do to improve your next stay, please let us know. We hope to welcome you back in the future!Warm Regards,Management
Anonymous User
Deluxe Room without Balcony
Checked in Sep 2024
Solo travelers
1 Reviews
3.0/5
Posted on Sep 30, 2024
It's the first time stay in Bali with swiss belhotel. Thank you
Response from Property: Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for sharing your experience with us! We're delighted that you chose Swiss-Belhotel for your first stay in Bali. Your feedback is important to us, and we hope to have the opportunity to serve you again in the future. If there's anything specific we can improve upon to enhance your next stay, please feel free to share.Warm Regards,Management
Guest User
Grand Deluxe Room
Checked in Jul 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Jul 18, 2024
Had a connecting room on the ground floor for a family of 2adults and 3kids (under 5 stayed free yay!), easy access to the pool which was large and very inviting! Sunbeds were in the water and had a shallow pool as well as the main big pool, water was cold though as it was shaded until after lunchtime. Breakfast was generous; in variety as well as time too (6:30 to about 11am from memory). Was able to check out at 1pm, appreciated as our flight was at 4pm. Very close to the airport, about a 7min drive. Walking distance to shops, spas and restaurants, good location. Thanks for having us!
Response from Property: Dear Guest User, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking the time to share your detailed and positive experience with us. We are delighted to hear that you and your family enjoyed your stay, especially the convenience of the connecting rooms and the easy access to our inviting pool area. It’s great to know that the kids enjoyed the stay as well!We’re pleased that you found our breakfast generous and appreciated the extended hours. It’s wonderful to hear that our late check-out option was helpful for your travel plans, and that our proximity to the airport and local amenities added to the convenience of your stay.Your feedback about the pool temperature is noted, and we’ll look into ways to enhance the pool experience for our guests.Thank you again for your kind words. We hope to welcome you and your family back soon for another enjoyable stay.Warm Regards,Management
Jammerto
Deluxe Room With Balcony
Checked in Jul 2024
Family
32 Reviews
4.7/5
Amazing
Posted on Jul 16, 2024
The hotel was in a great location with lots of amenities, our friends and relatives enjoyed our stay. The room was spacious and we have everything in the room. The staff were very nice and accomodating. I hope that they can make their breakfast buffet better. Thanks a lot for taking care of us..
Response from Property: Dear Mr. Jammerto, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for sharing your experience with us. We are delighted to hear that you and your friends and relatives enjoyed your stay and found our location and amenities to your liking. It’s wonderful to know that you found the room spacious and well-equipped, and that our staff were nice and accommodating.We appreciate your suggestion regarding the breakfast buffet and will take it into consideration as we strive to improve our services.Thank you once again for choosing to stay with us and for your kind words. We hope to have the pleasure of welcoming you back in the future.Warm Regards,Management
Dinie
Deluxe Room with Pool View
Checked in May 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Jun 7, 2024
The service was superb! All staffs were very helpful and friendly. The room was very nice, breakfast was good with pool facing. Location is very strategic as its near to shops, mini mart, restaurants. Overall I am very satisfied with this hotel. Highly recommended!
Response from Property: Dear Mrs. Dinie,Warmest Greeting from Swiss-Belhotel Tuban!Thank you very much for your wonderful review! We are delighted to hear that you had such a positive experience during your stay with us.Our team takes great pride in providing superb service, and it is fantastic to know that you found our staff helpful and friendly. We are also pleased that you enjoyed your room and the breakfast with a pool view.We agree that our location is indeed strategic, offering easy access to shops, mini marts, and restaurants, and we're thrilled that it added to your satisfaction.Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit. Warm RegardsManagement of Swiss-Belhotel Tuban
영국식 아침 식사
Deluxe Room With Balcony
Checked in Jun 2024
Couples
14 Reviews
5.0/5
Outstanding
Posted on Jul 1, 2024
This hotel are really nice to me, and also this place located are good
Response from Property: Dear EnglishBreakfast, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for your kind review! We are delighted to hear that you found our hotel to be nice and appreciated our convenient location. Your positive feedback means a lot to us.We look forward to welcoming you back soon!Warm Regards,Management of Swiss-Belhotel Tuban
Guest User
Grand Deluxe Room
Checked in Apr 2024
Couples
11 Reviews
4.5/5
Great
Posted on Apr 8, 2024
The room is on the ground please avoid this kind of room
The room has very humid wet and I smell the fungus smell on my pillow very difficult to fell at sleep
Just 2 nights so just deal with it
Otherwise good breakfast food staff service was Excellent very helpful all kinds
Response from Property: Dear Valued Guest,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for choosing Swiss-belhotel Tuban and sharing your feedback with us. We sincerely apologize for any inconvenience you experienced with the room condition during your stay. Your concerns regarding the humidity and smell have been noted, and we will take immediate action to address these issues to ensure a better experience for our guests in the future.On a brighter note, we're glad to hear that you enjoyed our breakfast offerings and found our staff to be excellent and helpful throughout your stay. We truly appreciate your kind words and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Warm Regards,Management of Swiss-Belhotel Tuban
Ben Wong Ting Chong
Grand Deluxe Room
Checked in Mar 2024
Family
8 Reviews
4.7/5
Amazing
Posted on Mar 26, 2024
Excellent swimming pool and polite staff. They are very kind to provide breakfast box on my check out date due to early morning flight
Response from Property: Dear Mr. Ben Wong, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for staying with us and your kind words for having taken your time to share excellent score your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban
Man Loong Woo
Triple Room
Checked in Sep 2024
Family
9 Reviews
3.5/5
Posted on Sep 17, 2024
The hotel is nice. Just that a bit far from the city. Not too convenient to get food and shopping by walking. Walking on the street is not pleasant. The towels in the room are yellowish, hotel should replace with new ones. But I like the water dispenser outside the room which are very convenient.
The staff are very friendly and helpful.
Response from Property: Dear Mr/s. Man Loong Woo, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your stay and appreciated the convenience of the water dispenser, as well as the friendliness and helpfulness of our staff.We apologize for the condition of the towels in your room and appreciate your suggestion to replace them. Your comments are important to us, and we will address this issue promptly to ensure a better experience for our future guests.While we understand that our location might be a bit far from the city center, we hope the peace and quiet provided a relaxing atmosphere during your stay. We’re always here to assist with transportation or recommendations to make your visit more comfortable.Thank you for choosing Swiss-Belhotel Tuban, and we hope to welcome you back on your next visit to Bali.Warm Regards,Management
Anonymous User
Triple Room
Checked in Mar 2024
Travel with friends
4 Reviews
4.7/5
Amazing
Posted on Mar 4, 2024
The room was spacious for 3 pax and breakfast choices limited but great that every day’s menu is different. Will come back again, value for money!
Response from Property: Dear Guest User, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for your kind words and for having taken your time to share excellent score your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban
Khunwhan
Grand Deluxe Room
Checked in Jul 2024
Business travelers
5 Reviews
5.0/5
Outstanding
Posted on Jul 12, 2024
Goodddddddd vibe
Response from Property: Dear Guest User,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for staying with us and sharing excellent score about your recent experience stay at Swiss-Belhotel Tuban. We are looking forward to having you stay with us again. Have a good journey.Warms Regards,Management of Swiss-Belhotel Tuban
Guest User
Deluxe Room With Balcony
Checked in Jun 2024
Family
1 Reviews
2.5/5
Posted on Jun 19, 2024
The pool is nice but the room and toilet is a let down.It has a strong mouldy &musty smell.They cover it up with a strong incense or room spray.When I first went to the room that strong smell is too overhelming till I have to straight away open the sliding door.
Wonder how in the first place the hotel gets good reviews on cleanliness.It’s a mistake that I did not take any pics as proof.
I don’t feel comfortable at all staying there.Luckily I only book a night.(Which seems so long as am not comfortable with the damp and musty smell)Hope my sincere comment will help other travelers to make a well and inform decission on which accomodation to choose.
Response from Property: Dear Valued Guest,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for sharing your experience with us, and we sincerely apologize for the discomfort you encountered during your stay.We regret that the room and toilet did not meet your expectations regarding cleanliness and the presence of a musty smell. Please know that we take such feedback seriously, and we have already taken steps to address these issues with our housekeeping team to ensure that our rooms are fresh and inviting for all guests.We understand your concerns about the room scent and assure you that we use room sprays responsibly to enhance the guest experience. However, we apologize if it was overwhelming for you upon arrival.Your feedback is invaluable to us as it helps us to improve our services and facilities. We appreciate your honesty and regret any inconvenience caused. Rest assured, we are continuously working towards enhancing our guest experience. we would appreciate the opportunity to provide you with a more comfortable stay. Please do not hesitate to contact us directly if there is anything else we can assist you with.Warm regards,Management of Swiss-Belhotel Tuban
Irsan Stephanus
Deluxe Room without Balcony
Checked in Dec 2023
Solo travelers
4 Reviews
5.0/5
Outstanding
Posted on Dec 7, 2023
Very supportive staff.. especially Mr Sudarsana and Mr Putra from FO. Solving my problem with great compensation! Thank you Bli
Location not in a busy street, but still walking distance to Kuta central.
Breakfast good with lot of choices
Response from Property: Dear Mr. Irsan,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking your time to share your experience stay with us. We are glad that you enjoyed your stay and we sincerely appreciate your compliments about the hotel and our staff. We will certainly ensure that they are all personally recognized for the great job. Once again thank you for staying with us and we looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban
ChrisYee
Grand Deluxe Family Room
Checked in Dec 2023
Family
1 Reviews
4.0/5
Very Good
Posted on Dec 8, 2023
Our room was 1 king size bed and 1 sofa bed. The sofa quite big, can be fitted for at least 2 kids. Very convenient when go to airport, take about less than 10mins but surrounding hotel area, nothing to shop, but overall still not bad.
Response from Property: Dear Mrs. Chrisyee, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban
bushro
Deluxe Room without Balcony
Checked in Feb 2024
Travel with friends
4 Reviews
5.0/5
Outstanding
Posted on Feb 4, 2024
room very clean,good view, staff friendly and all is good..
Response from Property: Dear Mr. Bushro,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking your time to share your experience stay with us. We are glad that you enjoyed your stay and we sincerely appreciate your compliments about the hotel and our staff. We will certainly ensure that they are all personally recognized for the great job. Once again thank you for staying with us and we looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban