Kenran Resort Ubud by Soscomma

We decided to stay at Kenran for 1 night after reading a mix of negative and positive reviews about this hotel. Our rooms are very spacious and nice with a lovely jungle view. Our a la carte breakfast was good. The staff are very nice and friendly. Surrounding views were amazing and truly authentic to Ubud nature. For our stay purpose and the price we paid, it's value for money. The hotel should have been rated a 5-star review for our stay if the following did not happen. First, in one of our parents' rooms, one body pillow was very smelly, which indicates it has not been washed or changed from previous guests. This unhygiene is unacceptable for a 5-star hotel. Second, on check-out date, we must walk up the 45 degree hill from our room to reception due to all 3 buggy cars running out of battery at 10am !?. Luckily, our old parents were able to use the last battery juice to get to the reception, while half of us weren't. This situation was truly embarrassing for such a hotel to let their guests, especially if they were children and the elderly to walk in an unsafe, wet, slippery, and high slope driveway. Staff was apologetic for the incident, but the situation could have been avoided if they had made sure all buggy cars were fully charged during the night before. We would like to stay at this place if the situations above were addressed properly.

Really nice and remote place for a getaway with nature!! Will come back~

The direction and road leading to the resort can be tasting especially at night. Narrow road and no streetlamp. It's a sanctuary by itself and it's excellent just to relax and enjoy the natural surroundings. Far from any amenities and it's inconvenient to move around. Private chartered car is a must; no Grab no Gojek; unless you take local taxi booked via hotel. Moving from room to lobby and dining areas requires much walking up the slope/stairs (cos the hotel is like perched on hil). You can ask for a buggy service (they have 2) and are subject to waiting time if many requests. Room was splendid and view was canopy. WiFi was strong. Room came with complimentary packs of chips and 3 cans of soft drinks. Toilet has no door and showering could be cold cos of air-conditioning. Breakfast was simple. Buffet spread of basic menu like drinks and pastries. One could order from menu. I find this was good cos less wastage Overall, resort personnel were polite and attentive!

Kenran Ubud Resort offers a serene escape amidst Bali's lush landscapes. With its stunning views, luxurious accommodations, and impeccable service, it's the perfect place to unwind and recharge. The resort's tranquil atmosphere, combined with its proximity to Ubud's cultural attractions, makes it an ideal choice for travelers seeking both relaxation and adventure.

The place is very special, it has many stairs, the service and the staff are friendly, and the view is beautiful and quiet.

Overall i enjoyed my stay and had good time, Pool restaurant staff were incredibly friendly and went out of their way to help me with photos and videos