Jl. Hanoman, Pengosekan, Gianyar, Bali, Province of Bali, 80361, IndonesiaView Hotel Details
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Plataran Ubud Hotel & Spa Guest Reviews
4.7/5
Amazing
45 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.9
Amenities4.5
Service4.7
Cleanliness4.6
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All reviews(45)
Positive reviews(44)
Reviews with photos/video(20)
Friendly owner(25)
Awesome stay(22)
Great location(10)
Clean and tidy(8)
Convenient location(5)
Negative reviews(1)
Guest User
Deluxe Premier Room
Checked in Jan 2024
Solo travelers
5 Reviews
4.5/5
Great
Posted on Jan 31, 2024
The location is very convenient, in the centre of Ubud. The property is huge and surrounded by rice fields. I stayed only one night but I really enjoyed it
Response from Property: Dear Guest, Warmest greetings from Plataran Ubud Hotel and Spa! Thank you for sharing your Plataran experience with the rest of the Trip.com community - we are glad to hear you had a wonderful time with us. We look forward to welcoming you back to Plataran Ubud Hotel and Spa sometime soon. Plataran Regards, Gede Ariawan General Manager
Guest User
Suite
Checked in Dec 2023
Family
36 Reviews
4.5/5
Great
Posted on Jan 4, 2024
Nice hotel, very quiet, staff very friendly. Good kids club with activities. Downside is the restaurant…need to pay extra for Cappucino and camomile tea!!!
Response from Property: Dear Guest, Warmest greetings from Plataran Ubud Hotel and Spa! Thank you for sharing your Plataran experience with the rest of the Trip.com community - we are glad to hear you had a wonderful time with us. We look forward to welcoming you back to Plataran Ubud Hotel and Spa sometime soon. Plataran Regards, Gede Ariawan General Manager
Enjelia
Deluxe Room
Checked in Sep 2023
Couples
10 Reviews
4.7/5
Amazing
Posted on Sep 18, 2023
In the heart of ubud, perfect locations, everything can reach by walk. Surrounded with paddy field, and also a lot of eating place.
Response from Property: Dear Enjelia, Warmest greetings from Plataran Ubud Hotel and Spa, Thank you for sharing your Plataran experience with the rest of the Trip.com community - we are glad to hear you had a wonderful time with us. We look forward to welcoming you back to Plataran Ubud Hotel and Spa sometime soon. Plataran Regards, Gede Ariawan General Manager
Guest User
Deluxe Premier Room
Checked in Sep 2023
Family
1 Reviews
4.7/5
Amazing
Posted on Sep 16, 2023
Overall stay is good and service is excellent. But the attached bathroom is a bit outdated and need uplifting.
Response from Property: Dear Guest, Warmest greetings from Plataran Ubud Hotel and Spa, Thank you for sharing your Plataran experience with the rest of the Trip.com community - we are glad to hear you had a wonderful time with us. We look forward to welcoming you back to Plataran Ubud Hotel and Spa sometime soon. Plataran Regards, Gede Ariawan General Manager
Guest User
Deluxe Premier Room
Checked in Feb 2024
Couples
4 Reviews
4.5/5
Great
Posted on Feb 25, 2024
There are welcome drink and even welcome massage. Very appreciate that.
Very convenient location which near the supermarket and many restaurants nearby.
We have enjoyed the spa here and chosen a 90 minutes massage, however, the actual massage time was only 60-70 minutes.
We have tried the dinner here. Good is above average, however the staff was a little bit aggressive.
Response from Property: Dear Guest, Warmest greetings from Plataran Ubud Hotel and Spa! Thank you for sharing your Plataran experience with the rest of the Trip.com community - we are glad to hear you had a wonderful time with us. We look forward to welcoming you back to Plataran Ubud Hotel and Spa sometime soon. Plataran Regards, Gede Ariawan General Manager
Guest User
Suite
Checked in Apr 2023
Couples
1 Reviews
3.5/5
Posted on May 2, 2023
Deep thanks to the team for looking after us as best they could. They even organised roses at late notice.
The location is one of the best in Ubud. Its outside the gourmet area. Best cuisines within a short walk.
The resort in itself is amazing layout. They have looked after it well.
Pro
Location
Layout and design and interior peaceful setting
Staff friendly. Please note Bali service can be quite intrusive (always asking where you went and what you doing, when one is there over a long period it gets draining).
Con
room - we had the suite. There was a large komodo or a very big rat in attic. Its scary that they have not done enough pest control.
This is not a jungle resort in that everything inside it man made and manned.
Snake - we were hissed at by a snake in the field walking to the lobby. They really need to do better control of public safe spaces. The Assistant manager denied it but the team on duty confirmed to me there was a snake and they took it back to the lakes. It was likely my spirit guides talking to us 🙏🏽🙏🏽🙏🏽
Priest
We did the melakut blessing prayer. The priest on duty was not the most honourable. He inappropriately touched my wife. I reported it to the manager and advice travellers even the holy man has desires. Be careful with your loved ones.
Overall we had a great stayed but downed by awful incidents.
I ranked the above incidents under cleanliness.
Response from Property: Dear Guest, Warmest greetings from Plataran Ubud Hotel and Spa, Thank you for sharing your Plataran experience with the rest of the Trip.com community - we are glad to hear you had a wonderful time with us. We look forward to welcoming you back to Plataran Ubud Hotel and Spa sometime soon. Kind Regards, Fisson Sila Hari General Manager
Guest User
Superior Room
Checked in Feb 2023
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Feb 25, 2023
Everything was perfect. Comfy, clean, lovely, the breakfast was amazing, the people who works in there were very kind.
Response from Property: Dear guest,We would like to thank you for visiting us and appreciate taking the time to review us.It is our team's continuous endeavour to offer our guests an exceptional and memorable experience.We are happy that we were able to achieve this during your visit, and received your commendations with much gratitude.It was a pleasure serving you and we look forward to welcoming you soon again at Plataran Ubud Hotel & Spa – Inside Out HavenKind Regard,Putu Fisson Sila HariGeneral Manager
Guest User
Deluxe Room
Checked in Jan 2023
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Jan 23, 2023
This is a wonderful hotel with nice size rooms in the center of Ubud. There are several resturants and bars close by. The hotel staff are extremely kind and help full. This is my fourth time staying here and I hope to return soon.
Response from Property: Dear Guest, Warmest greetings from Plataran Ubud Hotel and Spa, Thank you for sharing your Plataran experience with the rest of the Trip.com community - we are glad to hear you had a wonderful time with us. We look forward to welcoming you back to Plataran Ubud Hotel and Spa sometime soon. Kind Regards, Fisson Sila Hari General Manager
Anonymous User
Garden Villa
Checked in Feb 2024
Solo travelers
2 Reviews
5.0/5
Outstanding
Posted on Feb 23, 2024
I had great experience. Excellent service!
Response from Property: Dear Guest, Warmest greetings from Plataran Ubud Hotel and Spa! Thank you for sharing your Plataran experience with the rest of the Trip.com community - we are glad to hear you had a wonderful time with us. We look forward to welcoming you back to Plataran Ubud Hotel and Spa sometime soon. Plataran Regards, Gede Ariawan General Manager
Guest User
Superior Room
Checked in Jan 2023
Couples
1 Reviews
5.0/5
Outstanding
Posted on Jan 21, 2023
Great service. There is no way you can’t be happy here with such great staff. All over the hotel the staff greets you with such an authentic and warm smile. Hotel extremely clean and quite, great to have a good rest. Location is fantastic, access to restaurants and bars in a walking distance.
Response from Property: Dear Guest, Warmest greetings from Plataran Ubud Hotel and Spa, Thank you for sharing your Plataran experience with the rest of the Trip.com community - we are glad to hear you had a wonderful time with us. We look forward to welcoming you back to Plataran Ubud Hotel and Spa sometime soon. Kind Regards, Fisson Sila Hari General Manager
Lin
Deluxe Room
Checked in Sep 2022
Couples
31 Reviews
5.0/5
Outstanding
Posted on Oct 5, 2022
Room is clean, just wish the pillow isn’t too high or there could be pillow selections ☺️. Otherwise, everything is good 👍
Response from Property: Dear Lee,Warmest greetings from Plataran Ubud Hotel and Spa,Thank you for sharing your Plataran experience with the rest of the Trip.com community - we are glad to hear you had a wonderful time with us.We look forward to welcoming you back to Plataran Ubud Hotel and Spa sometime soon.Kind Regards,Fisson Sila HariGeneral Manager
Joyce Yim
Superior Room
Checked in Aug 2022
Couples
2 Reviews
5.0/5
Outstanding
Posted on Sep 25, 2022
Amazing hotel and great service - I fell ill during our stay and the general manager went great length to make sure that I recover quickly. He got us on-site doctors and arranged food to be sent to our room. The environment of the hotel is superb - 5 mins walk from yoga barn. We will definitely be back next time.
風淡雲清
Plunge Pool Villa
Checked in Aug 2022
Family
3 Reviews
1.0/5
Posted on Sep 23, 2022
The room was full of moldy smell. The bed sheets and pillows were the hardest hit area. After staying one night, there were a lot of red spots bitten by insects on our bodies. The WORST accommodation experience ever in my life.
房間充滿發霉味道,床單枕頭更是重災區,住了一晚第二天身上有很多蟲子咬的紅點,人生以來最差的住宿經歷.
Guest User
Superior Room
Checked in Jul 2022
Couples
1 Reviews
5.0/5
Outstanding
Posted on Jul 21, 2022
Way above expectations. Beautiful property with all the required facilities. My wife and i spent 3 amazing days in Ubud. The hotel staff made us feel very welcome. Big thanks to Diah who has obviously been very well trained in hospitality and took very good care of us. The hotel GM really knows how to deliver a personalized experience for his guests. Highly recommend the hotel arranged photographer. We will definately be back
Guest User
Superior Room
Checked in Sep 2023
Couples
1 Reviews
4.5/5
Great
Posted on Sep 8, 2023
Overall is good.
Response from Property: Dear Guest, Warmest greetings from Plataran Ubud Hotel and Spa, Thank you for sharing your Plataran experience with the rest of the Trip.com community - we are glad to hear you had a wonderful time with us. We look forward to welcoming you back to Plataran Ubud Hotel and Spa sometime soon. Kind Regards, Gede Ariawan General Manager