Pentacity Hotel Balikpapan Reviews

The room is clean. Service is good. The hotel is located at a strategic place where it is beside a shopping mall and only 15-20 mins to the airport.

room size is big enough. for the price of US$55 incl breakfast is good value BUT Unfortunately i think housekeeping skipped on changing sheets….there were blood stains, “semen or some weird” stains on bedsheets, comforter sheet, pillow cases…

The location is good as it is connected to a shopping mall. The room is small but clean. There's nothing wrong with it, but there's nothing really outstanding about it either.

Rooms are too small and cramped. Toilets floor are dirty. Room floors are also dusty. The price are quite expensive for such a small room. The only good thing is the location. Its just right above the mall.

Thanks, was very great experience.

Great place, the best in Balikpapan and if I go to Balikpapan I will definitely stay again at the Pentacity Hotel

The service is friendly... the food for breakfast is also delicious... just great...

Strategic location, friendly staff, clean and comfortable rooms, and delicious breakfast...

This hotel is said to be the best in the area. I stayed here for three days. Apart from the outstanding location and color, it also has a lot of other highlights. The hotel room decoration materials are not even three-star. The air conditioner is very noisy. It is too hot to sleep without the air conditioner. There is a window and a balcony, but it is locked to prevent people from leaving. The balcony light will stay on at night. During the day, the sound of impact drilling during decoration is endless. The breakfast placemat looks good at first glance, but off-putting at closer inspection. I don’t know what the black clusters are. The waiter's attitude was good, but I accidentally booked three nights when I checked in. It was impossible to change it to two nights on the same day. Of course, I can't blame the hotel. After all, the timetable stated that there would be no refunds, but no negotiation was allowed. The leeway is somewhat uncomfortable. I still have to thank Ctrip for trying so hard to help me coordinate, but the hotel just refused and there was nothing they could do. On the first night, there were ants on the table, bed, door and pool. There were children running and making noise in the corridor in the early hours of the morning. No one cared about the poor sound insulation, so I couldn’t sleep well. Fortunately, the hotel staff was nice. After complaining at the front desk, they changed the room and said it was upgraded. So I went from the sea view room to the corner half sea view and half pool view room. There was an extra capsule coffee machine, although I couldn't use it. The second and third nights were spent with the bath water fluctuating between 38 and 39 degrees. On Thursday night, the sound of the big TV in the swimming pool was turned off at 11:30, and the sound of decoration continued. Fortunately, there were not many people around the corner, and the children were noisy. The sound is gone... Apart from the above disadvantages, everything else is acceptable. It is very convenient to the shopping center and to the beach. The seafood restaurants on the beach are good. I ate there for a few days to make up for my depression.

The hotel is quite new, but there are some ants. The restaurant is also good and the service attitude is very good.

There are a lot of ants in the hotel, and there are coffee residues on the coffee spoons in the hotel bar. It is obvious that the staff is lazy and did not replace them. Other services are very good.

Everything is ok

The AC can't be turned on

If I go to Balikpapan, I plan to stay there again. I think I found some good accommodation in the area though!