SpringHill Suites Baltimore White Marsh/Middle River

Basic room to rest.

Very clean

Everything was great! Check in was fast, staff was professional and courteous and the room was clean!

The hotel was transitioning to a new computer system and as a result I was first given the key to a room that was occupied. I’m not exactly sure how any system can allow this to happen but I’m glad the guests were not in the room when I opened the door. The staff apologized and quickly assigned me to a different room. That room was very nice other than the small ants (several) that were crawling onto the desktop.

room was very nice... but we didnt have any hand soap or lotion in the bathroom. we had to use the bodywash in the shower to wash our hands.

Parking is very limited and there is no bar in this facility and also the elevator has been broke for over a week anyone who needs an elevator it’s a very inconvenience, especially for older people people with medical conditions or bad hips or legs. It’s not good. I’m pretty sure it’s been like that longer than a week.

I would definitely recommend SpringHill Suites! We had to make this reservation because the first hotel we booked was absolutely awful. The staff at the other place was extremely rude. When we booked SpringHill last-minute, they did everything possible to help us get settled in time to attend a family funeral.

I was on an out of town family event and booked a two night stay. The hotel was well situated with shopping nearby, and parking was adequate. The continental breakfast was ok- coffee was lukewarm on both days, though. The friendliness of the staff varied from person to person, but everyone was polite. No hint of cigarette smoke noted, which was a plus, but the shower temp was very difficult to regulate