20 W Baltimore St, Baltimore, Maryland, 21201, United StatesSee Hotel Details
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1 night
Guest Reviews
7.9/10
Good
127 Reviews
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.6
Amenities7.2
Service7.9
Cleanliness7.9
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All reviews(127)
Positive reviews(25)
Reviews with photos/video(4)
Great location(11)
Clean and tidy(8)
Awesome rooms(8)
Friendly host(6)
Negative reviews(2)
Guest User
Deluxe Double Queen
Stay Date Apr 2026
Couple
1 Reviews
9.5/10
Amazing
Posted on May 26, 2026
All employees were kind and helpful, even upgraded us to a corner king room on their own accord! I picked this hotel because it was in the center of everything we wanted to do on the rainy weekend we came out, it being a historic hotel was a nice bonus. Lobby was elegant with a bar and attached restaurant, room was clean. Only down side is the shower head being on the shorter side for my 6'2" fiance but he managed just fine. Valet is $50/night but I'll take knowing my car is safe and can use it whenever. Would absolutely stay again whenever we come back out to visit!
Guest User
Deluxe King Room
Stay Date Apr 2026
Couple
1 Reviews
2.0/10
Posted on May 17, 2026
The first night there we went to the restaurant area to order dinner after a 7 hour drive, we just wanted a meal and to relax. The older gentleman working the restaurant told us we aren’t with the other events we gotta wait, the said “ what do you want kitchen closing anyway” that was so rude and embarrassing. We are a middle aged black couple and we were singled out in a group of white adults and it felt horrible. We spoke to someone at the desk who gave us a card Never addressed the issue. When arriving to room we noticed as taking a shower the tub is building up nothing but your own dirt while trying to shower and sink draining slow as ever. The next morning we were awakened about 6:13am to someone standing in the hall smoking ********* it was so strong. We also were charged 75.00 a night for hold fee which was incorrect and never fixed. We asked for a manager but every time we did none were available. We have stayed here several times before but this times was so stressful and outrageous we will never return. And the family that also checked in the same night agree as well this is not a business we will patron again.
Guest User
Deluxe Double Queen
Stay Date Apr 2026
Solo traveler
1 Reviews
9.5/10
Amazing
Posted on May 10, 2026
Location in downtown Baltimore was excellent, a block from the Convention Center, across the street from a subway station and 2 blocks from a light rail station - subway runs east-west ( including the Inner Harbor) and light rail runs north-south for over 40 miles with 1/2 hour direct connection to/from the BWI Airport. - one way tickets on both are $2. My corner room on the 9th floor was spacious with good views. I had business all afternoon in the area with no car - when I asked if I could check my luggage 4 hours before check-in time, they actually checked me in then and there and gave me my room key at noon. The lobby is elegant and the the room rate was very reasonable for a downtown location hotel.
Guest User
Deluxe King Room
Stay Date Jan 2026
Business traveler
1 Reviews
3.5/10
Posted on Mar 1, 2026
Horrible experience. They gave our room to the military and said they were prioritizing them. I ended up sleeping in the bed with a co worker
Guest User
Deluxe Double Queen
Stay Date May 2026
Business traveler
1 Reviews
9.0/10
Great
Posted on Jun 14, 2026
The hotel is quite close to the Baltimore Convention Center. The room was very clean and tidy.
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Shaun W.
Deluxe King Room
Stay Date Apr 2026
Solo traveler
1 Reviews
9.5/10
Amazing
Posted on May 25, 2026
Great service, room was nice, a bit dated but still nice. Would stay here again without a second thought
Guest User
Deluxe Double Queen
Stay Date Apr 2026
Family
1 Reviews
7.5/10
Posted on May 23, 2026
Our room was spacious, the ceiling had dampness from leaking of a/c. The bathroom toilet was clogged upon arrival which they promptly unclogged. The sink did not drain properly. The carpet was full of dust along the edges. The beds and pillows were comfortable and the linen and towels were clean . The tile and tub in the bathroom were very worn tiles cracked which made the bathroom look dingy . They had coffee maker, fridge iron ironing board and blower all worked well.
Guest User
Deluxe Double Queen
Stay Date Apr 2026
Traveling with friends
1 Reviews
9.0/10
Great
Posted on May 15, 2026
Bar was nice. Good staff. Good location. Go w valet. Rooms need an update but great for this price.
Guest User
Deluxe King Room
Stay Date Apr 2026
Couple
1 Reviews
10/10
Outstanding
Posted on May 10, 2026
Hotel staff was very friendly and helpful for surrounding hot spots. Room was very clean and comfortable.
Guest User
Deluxe King Room
Stay Date Mar 2026
Couple
1 Reviews
9.0/10
Great
Posted on Apr 25, 2026
Needed food at 1115 from an Oriole game, and couldn't get any. I could have alcohol, but no food. Service a little later, even a reduced memory would be nice.
Guest User
Deluxe Double Queen
Stay Date Feb 2026
Couple
1 Reviews
8.0/10
Very good
Posted on Mar 22, 2026
There was a private party on the third floor until 2 am that we could vividly here on the 9th floor
Guest User
Deluxe King Room
Stay Date Mar 2026
Couple
1 Reviews
9.0/10
Great
Posted on Apr 5, 2026
It was a nice little spot it was real close to the arena I would book again there
Guest User
Deluxe Double Queen
Stay Date May 2026
Business traveler
1 Reviews
9.0/10
Great
Posted on Jul 8, 2026
Nice, Simple and older facility but good food and service.
Guest User
Deluxe Queen Room
Stay Date Dec 2025
Solo traveler
1 Reviews
6.5/10
Posted on Feb 2, 2026
This hotel is a bit outdated and its reflected in the cleanliness of the bathroom and other facilities. I also don't like how they charge $35 for an "early check-in fee". It puts a stain on the whole stay and makes the hotel appear less hospitable. At least other hotels you have a loyalty program or a rewards program that offers certain perks, essentially this hotel has no perks for folks who are repeat visitors and it seems like a cheap money grab. 4pm is pretty much the evening time and during my time there it was freezing outside. Negative wind chill, dangerous snow conditions on the roads and sidewalks but I should pay a fee to get to my room early when it's ready? I was placed in a small room with a bed directly next to the window and no matter how high the temperature in the room was, I had goosebumps because I was freezing. There was zero insulation. I also booked this staycation so I can relax and watch cable. The first room I was placed in didn't even have cable and I called and let the front desk know, the person mentioned an "engineer" was coming to fix the issue and an hour later, it never happened. I ended up getting moved to a different room that night because I advocated for how cold it was and the new room had a working TV, but initially it was so much back and forth with the front desk. Makes for a less enjoyable experience. I will say the were kind in the fact I forgot some items in the previous room and they made sure I received it safely. This is a great location if you're exploring Baltimore but there may be better options for a similar price point that's more hospitable. The tub was draining slowly and the water didn't get too hot. It made me even more excited to get home because my own shower pressure and experience is so much better. So it wasn't even luxurious in that sense. There was also hair in the shower. So for all the "early check in fees" and waiting until after 4pm to ensure the rooms are "clean" it seems my room was barely up to hotel standards. The comforter was also a mess so I just didn't have a positive experience.
Guest User
Deluxe Queen Room
Stay Date Mar 2026
Solo traveler
1 Reviews
8.0/10
Very good
Posted on Apr 16, 2026
Great location and lobby area. Definitely will return for another stay.