Susan Spa and Resort

Everything was ok

Nice view of Ungaran

We were treated to a very nice view enveloped in the cool atmosphere of the mountains on the slopes of Mount Ungaran. The children's play area is very nice, as is the indoor swimming pool. The food served in the restaurant is also appetizing..

I booked this property since it's the most expensive hotel in Ungaran area. Thought it's going to have the best room/ property. Yet it was not. I even booked a Deluxe room (1 higher category from lowest) The room given was on different building (seems to be old and rust). Once we enter the room, there's a very strong mold smell. I immediately ask to change room. The staff urgently come and give me another room, a bit better but very similar room. Better on the smell so I accepted it. BUT when I turn on the AC, within 1 minute later, the AC blade was swung to me... lucky it didn't hit me. I ask for another room again. It is not acceptable for me. And I can see the property seems to be not so full They finally upgrade me to (so called) suite room. But it's a standard room with super small bathroom. The maintenance seems not so good in the property. The bed in suite room is decent. The wifi is poor. No working desk so I work at the dressing table. TV is only 32 inch. They gave me complimentary dinner for my complaint. I really appreciate it but it seems they have this standard for complainers. I like their services and how the handle complaints for not becoming too big. Both dinner and breakfast was great. The food was delicious. And the staff are friendly and good mannered. If you need to stay here, better book the (so called) suite room rather than being disappointed though.