Novotel Bangkok Platinum Pratunam

Novotel Bangkok Platinum Pratunam Reviews

Novotel Bangkok Platinum Pratunam

220 Phetchaburi Rd, Khwaeng Thanon Phetchaburi, Ratchathewi, Bangkok, 10400, ThailandView Hotel Details
Novotel Bangkok Platinum Pratunam
Novotel Bangkok Platinum PratunamNovotel Bangkok Platinum PratunamNovotel Bangkok Platinum Pratunam
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1 night

Novotel Bangkok Platinum Pratunam Guest Reviews

4.5/5
Great
831 Reviews
Verified reviews
Location4.7
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(831)
Positive reviews(807)
Reviews with photos/video(281)
Convenient for shopping(136)
Near shopping area(128)
Delicious breakfast(73)
Loved the view(24)
Perfect for kids(21)
Great swimming pool(11)
Delicious buffet(10)
Negative reviews(24)
Anonymous User
Standard Room
Checked in Feb 2025
Family
12 Reviews
4.5/5
Great
Posted on Mar 22, 2025
Choose this hotel for its supreme location. Love the convenience of having a direct link to platinum mall and just one bridge away from central world and big c. They also provided free tuk tuk service to siam paragon so my kids got to experience going on a tuk tuk!
Response from Property: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alin U.Guest Experience Manager
Catapulted
Standard Room
Checked in Feb 2025
Travel with friends
3 Reviews
5.0/5
Outstanding
Posted on Mar 4, 2025
Night view from room is superb, with city lights on. Hotel is also linked to Platinum Fashion mall, a stone’s throw away. There’s a buggy that can fetch you to Siam Paragon if you don’t want to walk there.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon.Sincerely,Alin U.Guest Experience Manager
Anonymous User
Standard Room
Checked in Feb 2025
Family
21 Reviews
5.0/5
Outstanding
Posted on Mar 12, 2025
Location is good and walking distance (via sheltered linkway) to many malls & night markets.
Response from Property: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alin U.Guest Experience Manager
Anonymous User
Superior Twin Room
Checked in Feb 2025
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Mar 19, 2025
👍 the location is very nice, the facility is very comfortable, price is reasonable
Response from Property: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alin U.Guest Experience Manager
Guest User
Standard Room
Checked in Feb 2025
Business travelers
25 Reviews
4.2/5
Very Good
Posted on Mar 8, 2025
The locations is excellent m. The staff is not so friendly and the service is slow.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at Novotel Bangkok Platinum. It is always a pleasure to receive positive feedback regarding the location.On the contrary, I am sorry to learn that staff service experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bangkok Platinum, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Sincerely,Alin U.Guest Experience Manager
FerlynCabaling
Standard Room
Checked in Feb 2025
Family
4 Reviews
4.7/5
Amazing
Posted on Mar 26, 2025
Clean and comfortable room.  Always granted my late check out request
Guest User
Executive Suite – Lounge Access
Checked in Jan 2025
Couples
3 Reviews
5.0/5
Outstanding
Posted on Mar 1, 2025
The stay were amazing, they did up the room to celebrate my anniversary with my wife!
Response from Property: Dear Valued Guest,We very much appreciate your positive feedback regarding your recent visit at Novotel Bangkok Platinum Pratunum.I am delighted to hear that you had a memorable experience and you liked many aspects of your stay. We are always happy to leave our guests a special moment and we are delighted to hear that you impressed with our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We hope to see you again very soon.Best Regards,Alin U.Guest Experience Manager
Jacqueline W
Standard Room
Checked in Dec 2024
Solo travelers
45 Reviews
4.5/5
Great
Posted on Feb 4, 2025
Super good location and very easy for me to excess to shopping mall ,big c and central world shopping mall...happy staying and the front desk staff are very friendly and helpful too.
Response from Property: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alin U.Guest Experience Manager
Jennehfer Tan
Superior Twin Room
Checked in Dec 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Feb 2, 2025
Good stay in Novotel, room is clean Location is walking distance to all shopping place like platinum mall, big c, central world U can go to level 9 for a nice Bangkok view & enjoy a cup of drink with your family. Will book again for my next trip to Bangkok
FHam
Executive Suite – Lounge Access
Checked in Dec 2024
Family
7 Reviews
5.0/5
Outstanding
Posted on Jan 29, 2025
We stayed in the Executive Suite at Novotel Platinum Pratunam. The hotel’s modern interior gives off a sleek and stylish vibe, making the stay really comfortable. The staff were incredibly friendly and helpful, always ready to assist with a smile. One of the highlights was the breakfast spread, which had a great variety of options, including halal choices, making it perfect for diverse dietary needs. The food was fresh and delicious, a great way to start the day. But what truly sets this hotel apart is its unbeatable location. Being directly connected to Platinum Fashion Mall and within walking distance to Siam Paragon, CentralWorld, and Pratunam Market, it’s the most convenient place to stay for shopping and exploring Bangkok. Overall, I highly recommend Novotel Platinum Pratunam for its comfort, hospitality, and prime location—definitely worth it for anyone visiting Bangkok!
Response from Property: Dear Valued Guest,We would like to thank you for your appreciation regarding your recent visit at Novotel Bangkok Platinum Pratunam.It is with great pleasure that we received your compliments. We will not fail to share your kind feedback with our team. I am sure that your kind word best reward for our staffs who work day after day to offer impeccable service. If you are travelling to Bangkok again, please do not hesitate to contact us.We hope to welcome you back in a near future.Sincerely,Alin U.Guest Experience Manager
Edwardlyh
Superior Double Room
Checked in Jan 2025
Family
2 Reviews
3.7/5
Posted on Feb 24, 2025
Our next door room smoking in the room. Staff manage to change new room for us
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon.Sincerely,Alin U.Guest Experience Manager
Alicelow8
Standard Room
Checked in Dec 2024
Couples
2 Reviews
3.0/5
Posted on Jan 20, 2025
The location is within walking distance to various tourist spots, but it requires a lot of steps. It can be quite tiring if you need to walk multiple rounds. If you plan to be out all day, you may miss out on enjoying the hotel amenities.
Response from Property: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alin U.Guest Experience Manager
smolsquirrel
Superior Double Room
Checked in Dec 2024
Family
9 Reviews
3.5/5
Posted on Feb 17, 2025
Room was quite disappointing as it was not as clean as the previous time I've stayed here. However the location is really good as it is right beside Platinum mall and the link bridge connects you to CentralWorld mall.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum. It is always a pleasure to receive your feedback. On the contrary, I am sorry to learn that the room cleanliness did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bangkok Platinum, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate to sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards,Alin U.Guest Experience Manager
Guest User
Family Room With Bunk Bed
Checked in Dec 2024
Family
1 Reviews
3.7/5
Posted on Jan 5, 2025
Check in rule is from 14:00, we arrived at 17:00 but needed to wait until 18:00 because the room was not ready.
Guest User
Standard Room
Checked in Jan 2025
Couples
6 Reviews
4.0/5
Very Good
Posted on Feb 21, 2025
Location is close to major malls and a short walk to metro station.
Response from Property: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alin U.Guest Experience Manager