Edithdelro
August 25, 2024
We had a pleasant stay at Bizotel Hotel. The hotel feels brand new and is very clean. I was particularly impressed with the bedding and the thoughtful amenities provided, such as the blow dryer and slippers. The room was cozy and spotless, and the bed was exceptionally comfortable. The staff were also very accommodating and friendly.
A delightful surprise was the complimentary ice cream, which was so good! It was a nice touch that added to the overall experience.
Initially, we had a slight issue with our booking as my husband decided to join me last minute. I had only booked a room with two twin beds, but the hotel allowed us to add him for three nights at an additional cost of 500 baht per night. However, my husband only stayed for two nights. When I requested a reimbursement for the extra night, the staff were initially hesitant, stating that the payment had already been forwarded to accounting. Fortunately, after speaking with the manager, they agreed to refund the amount for the night my husband didn't stay.
There were a couple of downsides to our stay. The first was the location; we found that we had to take a cab every time we wanted to go to Pratunam, and it’s a bit too far to walk from the hotel. The second was the shower room. The tiles used in the shower were very slippery when wet, which could be hazardous, especially for older guests. It would be safer if they provided rubber mats or used tiles with a rougher texture in the shower to prevent slipping.
Despite these issues, I would still rate our stay highly at 4.5 out of 5.