Guest User
August 29, 2023
Stayed for 3 nights. Locarion is acceptable, less than 5 mins walk to Surasak BTS and convenient to go Central for shopping. Room was big and view was fantastic, especially from the rooftop bar & the infinity pool. The bathtub is a plus.Breakfast spread was decent and we all liked the crispy becon very mch.However our experiences were affected by a few events:
1. Rooftop bar was having 1 fo1 1 promotion and 2 of us each ordered 1 drink and was only charged for 1. However when we visited the next evening, we were told the 1 for 1 was only for each person and cannot be shared, so we each had to order 2 drinks! The inconsistency in applying the policy left us all puzzled.
2. One the 2nd day, we left the hotel in the morning at 10am and put on the Housekeeping sign but when we returned at 6pm, the Housekeeper just started to clean our room. End up we had to wait at the lobby for another 30mins before we can go back to our room.
3. The shower gel was running low and was not top up on the 2nd day.. We purposely left the shower gel bottle at the wash basin on the 3rd day morning so that the Housekeeper would top up during Housekeeping but when we returned to the room at night, the bottle was still sitting on the wash basin and was not top up at all! The housekeeper also didn't leave extra roll of toilet paper and when the toilet paper ran out, we had to use our own tissue paper.
We hope the hotel can improve on especially their Housekeeping service and do not mislead the guests with inconsistency of promotion policy and their internal employees are aware of the policy and explained to guests to avoid misunderstanding.