Our check-in experience started off on a bad note with the staff. My dad is 73 years old, and the lobby is on the second floor, accessible by a very steep staircase. When I asked a staff member about an elevator, they said there wasn't one and pointed us to the stairs. As someone who visits Thailand frequently, I know that if a reception desk is on the second floor, there must be an elevator. So, I double-checked with another staff member (a security guard) who also claimed there wasn't one. We had no choice but to climb the stairs, and my dad nearly fell. When we finally got to the front desk, I asked why there was no elevator. It turned out that a garbage truck was blocking the passage, preventing taxis from reaching the taxi stop, but there *was* an elevator to the second floor. The hotel is older, and while the facilities are dated, they are clean. The English proficiency of the staff varies, and their service attitude is generally just okay.
Original TextTranslation provided by AI