Shangri-La Bangkok

Shangri-La Bangkok Reviews

Shangri-La Bangkok

89 Soi Wat Suan Plu, New Road, Bang Rak, Bangkok, 10500, ThailandView Hotel Details
Shangri-La Bangkok
Shangri-La BangkokShangri-La BangkokShangri-La Bangkok
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Shangri-La Bangkok Guest Reviews

4.4/5
Very Good
619 Reviews
Verified reviews
Location4.6
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(619)
Positive reviews(589)
Reviews with photos/video(196)
Delicious breakfast(82)
Loved the view(69)
Great swimming pool(32)
Near shopping area(25)
Convenient for shopping(25)
Offers pick-up/drop-offs(15)
Perfect for kids(11)
Strange smell in room(9)
Negative reviews(30)
Roshny
Shangri La Wing Deluxe River View King Room
Checked in Dec 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Feb 1, 2025
The sunset view from the river view rooms are absolutely divine!!!! You can just sit by the sofa and time will just pass you by
Response from Property: Thank you for your wonderful review! We're delighted you enjoyed the breathtaking sunset views from our river-view rooms. It’s truly a special experience to relax and watch time go by.We look forward to welcoming you again for another memorable stay!
Guest User
Shangri La Wing Deluxe River View King Room
Checked in Dec 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Jan 10, 2025
Fantastic, relaxing stay. We visited the Mandarin Oriental next door for tea and have to say that, although MO is a wonderful hotel, we found the Shangri La to be equally as good, just a little more relaxed.
Response from Property: Thank you for your wonderful review! We’re delighted to hear that you enjoyed your stay with us and found it fantastic and relaxing. We’re pleased you noticed our unique charm and laid-back atmosphere. We look forward to welcoming you back for another memorable stay!
Simran Heer
Shangri La Wing Deluxe King Room
Checked in Jan 2025
Solo travelers
5 Reviews
5.0/5
Outstanding
Posted on Mar 5, 2025
Loved this hotel, food was amazing staff was lovely. Hotel was stunning
Response from Property: Thank you for your perfect rating and wonderful feedback! We’re delighted to hear that you loved your stay, from our stunning surroundings to the amazing food and lovely staff. It was a pleasure having you with us, and we look forward to welcoming you back for another memorable experience.
Guest User
Shangri La Wing Deluxe King Room
Checked in Nov 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Dec 21, 2024
Great spacious rooms and beautiful lobby. The Chinese restaurant inside had some of the most delicious dishes we’ve had at the hotels.
Response from Property: Thank you for your good review! We are glad that you like the spacious rooms and the beautiful lobby, and are impressed by the food in the Chinese restaurant. We look forward to seeing you again!
btcking
Krungthep Wing Krungthep River View King Room
Checked in Jan 2025
Couples
17 Reviews
5.0/5
Outstanding
Posted on Feb 20, 2025
Very good and the hotel is big
Response from Property: Thank you for your 5-star rating! We’re thrilled to know you had a great experience and hope to welcome your back soon!
Ayaka SG
Shangri La Wing Deluxe River View Twin Room
Checked in Oct 2024
Family
5 Reviews
4.5/5
Great
Posted on Dec 2, 2024
Very good service and staff are friendly, professional and helpful.
Response from Property: Thank you for your rating and for choosing to stay at Shangri-La Bangkok. We are delighted that you enjoyed your time with us. We hope to welcome you back again soon!
Anonymous User
Shangri La Wing Deluxe River View King Room
Checked in Aug 2024
Solo travelers
11 Reviews
2.0/5
Posted on Oct 1, 2024
Disappointed with the room. The renowned Shangri-La hotel, is nothing but just a old hotel and weird smell room. Expected more from this hotel for my birthday. But utter disappointed. The only plus point is the view of Chao Praya River. Else, wont come back here again.
Response from Property: Thank you for taking the time to share your feedback. We deeply regret to hear that your recent stay with us did not meet your expectations, especially for such a special occasion as your birthday. Please accept our sincerest apologies for any discomfort you experienced.At Shangri-La, we strive to provide every guest with a memorable and delightful experience, and we are truly sorry to learn about the issues you encountered with the condition and smell of the room. Your comments are invaluable to us, and we will immediately address these concerns with our team to ensure improvements are made.We are glad you enjoyed the view of the Chao Phraya River, but we are disappointed that we fell short in other areas. It would mean a great deal to us if you could give us another opportunity to make things right and provide you with the exceptional experience you deserve.
Guest User
Krungthep Wing Krungthep River View King Room
Checked in Feb 2025
Couples
3 Reviews
5.0/5
Outstanding
Posted on Mar 8, 2025
Liked The hotell alot, good service vert clean and close to ICONSIAM mall with a ferry to take you over The river.
Response from Property: Thank you for your perfect rating and kind words. We're delighted to hear that you enjoyed our service, cleanliness, and convenient location near ICONSIAM. We hope to welcome you back for another wonderful stay soon.
Guest User
Shangri La Wing Deluxe River View King Room
Checked in Jan 2025
Family
3 Reviews
4.0/5
Very Good
Posted on Feb 28, 2025
Need better service at the lobby and restaurant in order to claim 5 stars hotel. Sometimes I notice more attention was paid to western tourists than Asian tourists!
Response from Property: Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our surroundings and amenities. However, we sincerely regret that our service did not meet your expectations. Please rest assured that we value all our guests equally, and we will review your comments with our team to ensure every guest receives the attentive service they deserve. We appreciate your insights and hope to have the opportunity to provide you with a more seamless experience in the future.
Guest User
Shangri La Wing Deluxe River View Twin Room
Checked in Dec 2024
Family
3 Reviews
4.5/5
Great
Posted on Jan 9, 2025
Good location
Response from Property: Thank you for sharing your feedback! We’re glad you enjoyed our convenient location. We hope to welcome you back in the future and deliver an even better stay next time!
Guest User
Shangri La Wing Deluxe River View King Room
Checked in Jan 2025
Family
2 Reviews
5.0/5
Outstanding
Posted on Feb 8, 2025
Amazing stay, Shangri-La provided great wrap around service. Amazing hotel with lovely breakfast and grounds to explore with a 4 year old.
Response from Property: Thank you for your kind words! We're delighted you had an amazing stay and enjoyed our wrap-around service, lovely breakfast, and beautiful grounds. It’s wonderful to hear your little one had a great time exploring too!We look forward to welcoming you back soon.
Guest User
Shangri La Wing Deluxe King Room
Checked in Dec 2024
Couples
1 Reviews
4.7/5
Amazing
Posted on Feb 4, 2025
We enjoyed our stay. The room is spacious. The staffs are helpful, courteous and polite. We couldn’t ask for more.  The downside is the in house TV programs. Maybe some cable TV with movie selection would be good. We just enjoy watching a movie after a whole day of walking.
Response from Property: Thank you for your lovely feedback! We're delighted you enjoyed your stay, the spacious room, and the warm hospitality of our team.We appreciate your suggestion regarding the in-house TV programmes and will certainly consider improvements to enhance our guests' experience. We hope to welcome you back for another wonderful stay!
rogerselim@yahoo.comRoger
Shangri La Wing Deluxe River View King Room
Checked in Dec 2024
Couples
4 Reviews
4.5/5
Great
Posted on Jan 26, 2025
The staff are friendly, however the room access system seems to have problems as our access cards cannot be used in the lifts
Response from Property: Thank you for your feedback. We’re pleased to hear you found our staff friendly. We apologise for the inconvenience with the room access system and will ensure our team addresses this issue promptly. We hope to provide you with a smoother experience on your next visit.
cellini tsz-ying cheung
Krungthep Wing Krungthep River View Twin Room
Checked in Dec 2024
Couples
1 Reviews
4.0/5
Very Good
Posted on Jan 27, 2025
Location was excellent however it is an extremely old hotel with very dated furniture, the rooms also felt extremely old.
Response from Property: Thank you for your feedback. We're glad you appreciated the location and will take your comments about the furniture and rooms into consideration as we work to improve.
0xkhz
Shangri La Wing Deluxe River View King Room
Checked in Dec 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Jan 9, 2025
Really nice stay. We chose the main wing. Breakfast spread is really good. Location is very convenient. You get both river access and BTS.
Response from Property: We’re thrilled to hear that you had a fantastic stay! It’s always a pleasure to know when our guests fully enjoy all that we have to offer. We look forward to hosting you again in the near future!