I recently stayed at your hotel, and while the overall environment was quite good, several incidents during my stay left me deeply disappointed. I sincerely hope the hotel will thoroughly investigate these matters and implement improvements.
Firstly, during room cleaning, I discovered that almost all the Myanmar Kyat cash in my wallet was missing. I originally had about 100,000 MMK, but only 5,000 MMK remained. Fortunately, I always kept my passport, bank cards, and other valuables with me and not in the room; otherwise, the consequences could have been far more severe. Although the amount wasn't exceptionally large, and I didn't want it to disrupt my travel plans at the time, this incident has made me lose trust in the hotel's security and room management. I urge the hotel to conduct a serious investigation.
Additionally, the room cleaning was subpar. On several occasions, trash bins were not fully emptied, indicating significant room for improvement in housekeeping quality.
Secondly, the hotel advertised breakfast until 12:00 PM. However, when we went downstairs around 10:00 AM on the day in question, staff had already begun clearing the buffet, and many food items had been removed, preventing us from enjoying a proper breakfast. This clearly contradicts the information provided by the hotel.
Finally, on our check-out day, our taxi was parked across the street. Since we only had one bag left, we politely asked a staff member for help carrying it across the road. To our dismay, the staff member rolled their eyes at us and displayed an extremely cold attitude, completely lacking any sense of service. This made us feel very uncomfortable.
While the hotel's environment itself is pleasant, a positive stay experience isn't solely dependent on facilities; it largely hinges on the integrity, service attitude, and management quality of the staff. This stay left me very disappointed. I hope the hotel will thoroughly investigate these incidents, strengthen staff management and training, and improve room service quality to prevent similar situations from recurring.
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