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Kempinski Hotel Grand Arena Bansko








Deluxe King Room with Mountain View
Mountain View
Executive Room

Alpine Suite
City View
Deluxe Room with Town View

Deluxe Twin Room with Mountain View
Mountain View
Panorama Suite

Junior Suite with Town View
City View
Junior Suite with Mountain View
Mountain View
Deluxe Suite
City View
Deluxe King Room with Town View

Deluxe Room with Mountain View

Presidential Suite

Deluxe Twin Room with Town View
Guest Reviews(4)
Guest User
- Deluxe Twin Room with Mountain View
- Stayed in March 2023
- Friends
- 1 Review
Guest User
- Deluxe King Room with Town View
- Stayed in September 2022
- Couples
- 1 Review
5/5PerfectSuper............
Translation provided by GooglePosted October 2, 2022HelpfulGuest User
- Deluxe King Room with Town View
- Stayed in November 2022
- Other
- 1 Review
4.7/5OutstandingThe accommodation was very neat with many facilities. The location is very good next to a ski lift. It has parking. Very helpful staff! They upgraded me to a mountain view room. The room had an espresso machine, kettle, water and ingredients for tea and coffee. The mattress is perfect! Clean and quiet! The hotel has a luxurious Spa! The breakfast was excellent! While on booking I immediately paid the value of the room with credit card, the clerk at the reception it didn't look in their system my payment and asked me to re-pay the value of the overnight stay. I told her that I had already paid the value of the room reservation. The next day at check out they asked me to pay for the night again. I showed the proof of payment that Trip.com had sent me then the employee stated that he would have to confirm it manager...after waiting a few more minutes they acknowledged my payment. Unfortunately the delay and lack of information the payment was unreasonable for a 5 star hotel.
Translation provided by GooglePosted November 24, 2022HelpfulZHANGXUN 🚀
- Deluxe King Room with Town View
- Stayed in September 2023
- Couples
- 17 Reviews
5/5PerfectA great Kempinski! The best experience in Bansko ~
Translation provided by GooglePosted September 14, 2023Helpful
Property Policies
- Reservation unavailable: private parking is available on site (additional charge), € 10.00 (approx. US$ 10.50) per day
- Car charging facilities available.
The following payment methods are accepted by the property:
Health Protected
- 4.6/5
- Facial Masks Available
Property Description
- Opened: 2005
- Renovated: 2005
- Number of Rooms: 123
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features an outdoor pool and an indoor pool. This hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy international cuisine at Gallery Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is included.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bansko? This hotel has 2691 square feet (250 square meters) of space consisting of conference space and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 123 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
Services & Amenities
- Restaurant
- Bar
- Meeting Room
- Spa
- Kids' Club
- Children's Playground
- Multi-Function Room
- Fitness Room
- Airport Drop-Off Service
- Airport Shuttle Service(Additional fee)
- Shuttle Bus Service(Additional fee)
- Car Rental
- Valet Parking(Additional fee)
- Concierge Car Service
- Indoor Swimming Pool
- Outdoor Swimming Pool
- Fishing
- Sauna
- Spa
- Massage Room
- Sunbathing Area
- Hairdressing and Beauty Center
- Hairdressing
- Turkish Bath/ Hammam
- Porter/Bellhop
- Luggage Storage
- Express Check-In and Check-Out
- VIP Check-In Service
- 24-Hour Front Desk
- Concierge Service
- Tour/Ticket Service
- Currency Exchange
- Front Desk Safe
- Lockers Available
- Languages Spoken at Front Desk
- Guest Laundry
- Ironing Service(Additional fee)
- Laundry Service (On-Site)(Additional fee)
- Laundry Service (Off-Site)
- Dry Cleaning(Additional fee)
- Restaurant
- Bar
- Room Service
- Lobby Bar
- Snack Bar
- Wi-Fi in Public AreasFree
- Elevator
- Public Audio System
- Non-Smoking in All Rooms
- Non-Smoking Floor
- Executive Floor
- Garden
- Barbecue
- ATM
- Meeting Room(Additional fee)
- Business Center
- Multi-Function Room
- Fax/Copying Service(Additional fee)
- Postal Service
- Wedding Service
- Stair-Free Property Entrance
- Wheelchairs Available On-Site
- Accessible Rooms Available
- Fitness Room
- Beach Volleyball
- Hiking
- Billiards Room
- Basketball Court
- Tennis Court
- Skiing Gear Storage
- Horse Riding
- Mountain Biking
- Skiing
- Babysitting Services(Additional fee)
- Children's Playground
- Kids' Club
- Children's Pool
- Children's Meals Available
- CCTV In Public Areas
- Security Alarm
- Fire Alarm
- Smoke Detector
- Fire Extinguisher
- First-Aid Kit
- Security Personnel
Haven't found the right property yet?
We spent three nights at the hotel. There is no doubt that the hotel meets all the standards expected of the Kempinski chain. The hotel manager (Mr. Roger) walks around among the guests all day, is interested in their well-being and gives good recommendations regarding spending time in the city. One of the evenings (on the recommendation of the hotel manager) we ate at the sushi restaurant in the hotel. Excellent food. The chef cooks in front of you and serves not only excellent food but gives a performance. Recommended!!!