I've stayed here many times before, but this will definitely be my last. The first thing I noticed upon entering the room was the uncleaned ashtray and toilet. The windowsill leaked; it was raining heavily outside but drizzling through the window. The motion-sensor light at the entrance kept flashing on and off late at night. When I called the front desk, they told me to remove my room key and go to sleep. There were two soft pillows in the closet, but they were covered in dried blood—it was disgusting. Most importantly, they used to require a deposit, but now they charge a 200 yuan deposit (the front desk said the hotel's losses were too high). Finally, when I checked out 20 minutes late, the front desk told me they would deduct 30 yuan from the room rate because the system automatically charged me, so they couldn't waive it. Then, when I said it was a hotel problem, they didn't deduct the 30 yuan—so what if they couldn't do it? This hotel's service and hygiene are terrible; they're really good at manipulating things. I will file complaints against Ctrip and the relevant local authorities.
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