The Level at Meliá Barcelona Sky

The Level at Meliá Barcelona Sky Reviews

The Level at Meliá Barcelona Sky

Habitat Sky, C. de Lope de Vega, 141, 147, Sant Martí, Barcelona, Catalonia, 08005, SpainView Hotel Details
The Level at Meliá Barcelona Sky
The Level at Meliá Barcelona SkyThe Level at Meliá Barcelona SkyThe Level at Meliá Barcelona Sky
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The Level at Meliá Barcelona Sky Guest Reviews

4.3/5
Very Good
68 Reviews
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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Positive reviews(35)
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Negative reviews(5)
pescegallo
Checked in Jul 2024
Family
5.0/5
Outstanding
Posted on Aug 21, 2024
We stayed a week in early August in a very spacious and comfortable suite on the 28th floor of the Red Level. The hotel is located in a strategic area: quiet in the evening with the possibility of walking along the Diagonal, close to the sea, with shops and shopping centers 5 minutes walk. The pool area is on the sixth floor and quite adequate for a city hotel with umbrellas and very comfortable chairs. The Red Level Lounge is well worth a visit, one of the best Melia lounges I have ever visited: spacious and bright, and stocked all day with delicious snacks and alcoholic drinks. The staff very attentive and helpful: a special mention to Antonino that made our stay special and was able to anticipate all our wishes. Highly recommended, we will definitely return.
Response from Property: Dear Sir/Madam, Thank you very much for this kind review. We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Rest assured that we will share this incredible feedback with our team members, specially Antonino, so we can keep working motivated in order to continue providing these emotional experiences that give sense to our day to day. The whole team hope we have the pleasure of seeing you again on another occasion. Best regards, Sara Domingo, Guest Experience Manager
Guest User
Checked in Dec 2024
Family
5.0/5
Outstanding
Posted on Jan 11, 2025
Stayed here as a family over New Year’s Eve and would highly recommend. Great set up with the family rooms and the Level lounge had incredible views over the city. Breakfast was fantastic, again with great views. A few minutes walk to a tram stop, metro station and bus stop so very accessible to all areas of the city. Make sure to take a walk down Rambla del Poblenou for lots of local bars and restaurants. Short walk to the Westfield Glories shopping centre for shopping and dining Mimi @ Find Your Resort
ChrisK3
Checked in Aug 2024
Couples
4.0/5
Very Good
Posted on Sep 7, 2024
Just had 7 nights in a City view Level Premium room on the 29th floor. The Level facilities are great, snacks & drinks all day with a wider selection of tapas and premium drinks 5.30 - 7pm. Everything about the hotel is pretty good, a little out of the way but good travel connections via tram, bus or Metro. In a good location with plenty of local Spanish shops, bars & restaurants. Hotel staff were great with a special mention to Eliwina and Elizabeth in the Level breakfast area. Our Holiday was almost ruined on the first night when I had to report ****** in the next room ( 2907 ) at midnight because of the noisy room party they were having. Again had to report them to reception on the third night for the same thing. Although on both occasions reception and Sara from the Level reception intervened and warned the occupants next door I do feel the Hotel could and should have dealt with the issue in a better way. Although I was offered the opportunity to move rooms on both occasions I declined as I thought this was the easy option for the hotel and why should I have to move. Very surprised a Melia hotel of this standard would allow this sort of behaviour from guests, not once but on two occasions. I dread to think what our holiday would have been like if our neighbours hadn’t checked out after 3 days. Sorry there’s no photo’s but Tripadvisor wouldn’t let me upload any !
Response from Property: Dear Mr. Kowalczyk, Thank you for sharing your experience with us. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Your positive feedback inspires us to continue with our efforts. On the other hand, we would like to apologize again for the inconvenience you experienced with the noise. We did our best to maintain a relaxing atmosphere as our main priority is to guarantee the maximum comfort for our guests. However, we will keep your feedback in mind so we can keep improving in our services and procedures. We hope we will have the opportunity to see you again in the future. Best regards, Sara Domingo, Guest Experience Manager
Guest User
Checked in Jul 2024
Couples
5.0/5
Outstanding
Posted on Aug 12, 2024
Enjoyed our 3-night stay on the Level at Barcelona Sky. The rooms were very comfortable with views over the city. A 5 minute walk to Poblenou metro station and we could explore throughout the city. The beach is about a 15/20 minute walk from the hotel but once there, there are lots of beachside cafes to relax in. We used the Level lounge for snacks and refreshments though we felt what was on offer was more limited than we'd enjoyed in other Level hotels. We did however enjoy breakfast in the Level lounge which was a far more relaxing experience than the main breakfasting area on the ground floor, which we'd used on our first morning and had long queues, so definitely opt for the Level breakfast.
Kay70_12
Checked in Feb 2024
Family
5.0/5
Outstanding
Posted on Mar 27, 2024
It was our second time at the hotel. Great location. Easy to get to most places either on foot or by metro. Lots of restaurants on Las Ramblas and in the area. Lovely room on the 18th floor. Great beds and pillows and it was so quiet I slept so welll. The level is great with lots of lovely tapas, beer and cava and soft drinks from lunch time until 10. We had breakfast there most days too. I would like to especially mention Julia who checked us in with a lovely glass of cava. She really went above and beyond helping us and recommended a fantastic tapas bar, I think it was Kalamata that had huge portions of great tapas ( I wouldn't order more than 4, you will not need them unless you are really hungry - even the waitress warned me the 6 we ordered were too many for 2 people but they were all fabulous. I also highly recommend the tortilla at the level which is the best I have had. Fedrico the chef was so lovely. He gave us a book his mum had written when we left and he illustrated which is a lovely memento of our trip. It really is a fabulous hotel and we hope to be back soon.
Response from Property: Dear Sir, Thank you for taking the time to leave a review of your recent stay. We're thrilled to hear that our dedicated team members, Julia and Federico, made such a positive impact on your stay, and that you found the serenity of your room on the 18th floor to your liking. Your kind words about The Level's exclusive offerings, including the variety of tapas and beverages, fill us with pride. It's delightful to note that the gastronomic experiences, especially the tortilla and the generous tapas portions at our recommended venues, contributed to your enjoyable visit. While we're pleased with your overall positive feedback, we regret any inconvenience you may have encountered, and we're committed to continuous improvement of our service culture to ensure every guest's room experience is nothing short of exceptional. We hope to welcome you back in the future. Best wishes, Paola Franco, Guest Experience Manager
JohnMerckx
Checked in Feb 2024
Couples
5.0/5
Outstanding
Posted on Mar 5, 2024
Fiendly welcome! Lounge on the 25 th floor with free drinks and food. Breakfast has everything included the view. Our room on the 22th floor had an amazing view. Maybe the location of the hotel was a little bit less, but the hospitality makes everything good. THX!
Response from Property: Dear Sir JohnMerckx , Thank you for taking the time to leave a review of your recent stay. We're thrilled to hear that The Level Lounge provided a superlative start to your stay, offering not just refreshments but also a panoramic embrace of the city from the 25th floor. It's wonderful to learn that our breakfast delighted you with its variety and the spectacular views it comes with. We are equally glad that the room experience on the 22nd floor met your expectations with its breathtaking vista. While the hotel's location may have seemed less ideal to you, we're heartened that our service culture had a positive impact on your stay. Please be assured that we are constantly seeking ways to enhance our guests' stay, ensuring that every visit is memorable. We hope to welcome you back. Best wishes, Paola Franco, Guest Experience Manager
PatS1827
Checked in Feb 2024
Family
5.0/5
Outstanding
Posted on Mar 4, 2024
We had the best weekend ever at the Level, al was Great all personal were nice, special shout out to Joan. thanks for being there for us! We would definetly go back once again if we need a hotel in Barcelona. Easy to travel with Tram or Metro, bus also nice to walk in not so Busy area. Beach is a nice walk in a straight way from Hotel.
Response from Property: Dear Guest PatS1827, We appreciate receiving this positive review of your stay. We're truly delighted that The Level provided an unforgettable backdrop to your best weekend in Barcelona. Your commendation of our dedicated team, especially Joan, warms our hearts and underscores our commitment to a service culture that prioritizes your comfort and satisfaction. It's wonderful to read that our location facilitated enjoyable explorations, whether by tram, metro, or a peaceful stroll to the nearby beach. Our gastronomic experiences at Merkado and Le Pool Club aim to offer the finest Mediterranean flavors, and we're glad they added to the pleasure of your stay. We look forward to welcoming you again. Best wishes, Paola Franco, Guest Experience Manager
Guest User
Checked in Jun 2023
Business travelers
2.0/5
Posted on Jul 30, 2023
I was booked into the Level for a work trip to visit a company whose office was conveniently opposite the buildings entrance. The hotel was a reasonable 10-15min drive from the airport. On arrival, we were asked if we were checking in and shown to the lifts where we were sent up to the 25th floor. The lifts have seen better days and are looking rather well used which is rather an indication of things to come. The welcome at reception was superb and we were offered water, fruit juice or cava. We accepted the cava and had a short wait for a member of staff to become free to serve us. When they did, they took our passports and directed us to the lounge to help ourselves to food and drink while they checked us in. The lounge is a real highlight. They offer free coke, Fanta, beer, wine and an array of snacks including fresh fruit, sandwiches, crisps, nuts and more. The only negative for me with a gluten allergy ( coeliac ) is that it wasn’t always clear what I could and could not have. There was a gluten free corner but often items were placed nearby - like bread! Which clearly was not gluten free and nuts, crisps & olives where it was not clear if they were or not. This could & should be improved or the gluten free corner removed to prevent mishaps. As we were enjoying our drinks and snacks the member of staff checking us in came over with our passports and room keys and informed us of a city tax to pay which we then done, we then finished our items and headed to our rooms, in my case this meant going down to the 16th floor. I was put in room 1614 and the first thing that hit me when entering, was the smell of damp. It was really rather over powering so much so that when I returned home and smelt my clothes, some of which I hadn’t worn, they smelt of the mouldy/damp smell that the room had. In all honesty, had I not been there for work I would have immediately asked to change rooms, as I was there for only two nights and wouldn’t be in the room much, I decided I didn’t want the hassle, but I have asthma so this environment was really not ideal and needs rectifying asap. The room itself was okay. I was expecting better though for the class of hotel. There is for example nowhere to sit and do makeup. It wasn’t clear what items were complimentary in the room and what was not. The double bed was two singles pushed together. On entering the room the curtains were drawn which isn’t a nice welcome and for 2023 I was shocked to find that there were no USB plugs for charging items - I even have USB plugs in my home, they’re not a great expense and I’d brought no adapters - thankfully they had one in reception that I could borrow or I would have been in trouble! The shower/bath area was okay, but there was black mould around the bath and shower and the head of the shower was not very clean. The toilet is also very low which could be difficult for more elderly guests. Additionally, there is a dental kit provided (made of wheat so I didn’t use it - weird
Response from Property: Dear Dan_Tench, We appreciate the time you took to provide this review. We are delighted to hear that our staff provided you with excellent service and that you enjoyed our Level Lounge with its array of snacks and drinks. We appreciate your feedback regarding the gluten-free options, and we will work on improving the clarity of our offerings to better accommodate guests with dietary restrictions. We apologize for the inconvenience you experienced in your room, particularly the damp smell and the condition of the bathroom. We assure you that this is not the standard we strive for, and we will address these issues with our maintenance team. Additionally, we understand the importance of modern amenities and will consider updating our rooms with USB charging ports for the convenience of our guests. We regret that your breakfast experience did not meet your expectations. We will take your feedback into account and work on improving our gluten-free options to ensure a better experience for our guests with dietary restrictions. We also appreciate your comments on the gym equipment and will look into updating it to better serve our guests. We all hope to welcome you back in the future. Best wishes,
Discover42562600461
Checked in Jun 2023
Couples
2.0/5
Posted on Jul 23, 2023
Lovely personnel, nice lounge and happy hour and breakfast in the 24rh floor. Absolutely miserable maintenance/cleaning of both the public places and the suite: a ball of light hair on the floor in a ”cleaned” suite, when arriving, and the same piece of trash 4 days in the same spot after 4 requests of proper cleaning. Feet get black by walking on the suite floor… The part of town in nothing to mention home about, so the when the hotel fails to provide basic hygienics, I recommed to avoid the facility.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our lovely personnel, the Level Lounge, happy hour, and breakfast on the 24th floor. We take pride in providing exceptional service and amenities for our guests. However, we are concerned about the cleanliness issues you mentioned in your suite and the public areas. Maintaining a high standard of cleanliness is important to us, and we apologize for any inconvenience this may have caused. We have addressed your concerns with our housekeeping team to ensure that such issues do not occur in the future. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Paola Franco, Guest Experience Manager
C1859TSmichaelp
Checked in Dec 2023
Travel with friends
4.0/5
Very Good
Posted on Jan 14, 2024
We stayed January 7-12, 2024. I had a Junior Suite at the Level, my friend had a regular room on the 11th floor. The Level is a great experience & worth the extra, mainly due to the lounge. Antonio was great with tours & just any inquires and making dinner reservations. Breakfast was fantastic. I said to my friend, "this is like being on a cruise ship." Hopefully, this explains to you the breakfast experience. Cook to order eggs, including egg benedict, scrambled eggs, meats, pastries, fresh juices, breads, and fruit. The room was clean, there were some scrapes and gaps in places along the flooring or wall. Nothing concerning. The shower was a double rain shower with a double hand held spray nozzle. The provided soaps, shampoo, and conditioner were good. The bath towels are huge and the Junior Suite came with bath robes. The room is cleaned each day and two cans of water are provided in the room rate. Anything in the min-fridge or the snacks are extra. There is safe in the room. The one aggravating factor for me was, both bathroom sinks were slow to drain. I was not able to have this repaired during my stay even though I worked through Antonio to get this done. The hotel restaurant has adequate offerings, the bartenders Pablo and Andrea are simply some of the best. Their drinks were great and they were happy to try to make new drinks. Very fun experience with them, especially Pablo. The Level in on floor 25 and this is for check-in and check-out. Plus, the Level lounge is located here too. Cava, Wine, and beer are offered during the hours of operation. However, from 5:30 p.m. - 7:00 p.m. pour your own liquor is offered. Food offerings are sandwiches, meats, cheeses, pastries, soda's, nuts, etc. Would I stay here again. Yes and without hesitation. Would I pay to stay at the Level? I'm not sure this was worth the surcharge of several hundred USD over 5 days.
Response from Property: Dear C1859Tsmichaelp, Thank you for your kind feedback. It's wonderful to hear that The Level provided you with a great experience and that Antonino was able to assist you so effectively with tours and dinner reservations. We're thrilled that you found our breakfast offerings with the high standards that we work really hard to achieve. Besides, your compliments on our clean rooms are well appreciated and we're glad you enjoyed the amenities provided in the Junior Suite. We are also delighted to know that Pablo and Andrea at the bar made your experience memorable with their excellent service and mixology skills. Regarding the issue with the bathroom sinks, we apologize for any inconvenience caused. Our team strives to address all guest concerns promptly, and we regret that we did not resolve this to your satisfaction during your stay. Rest assured, we are committed to ensuring our facilities are well-maintained for all our guests. We look forward to seeing you again. Best regards, Sara Domingo, Guest Service Coordinator
Guest User
Checked in Dec 2023
Other
5.0/5
Outstanding
Posted on Jan 5, 2024
What an amazing 6 nights ! Hotel amazing, room was fantastic, we had a junior suite. Wow two showers, two sinks and a both ! In fact if you count the shower in the bath and the rain showers there was a total of 5! We would recommend the level, the experience was out of this world, great drinks plus a cocktail hour and half, lovely snacks provided every day all day. Loved the ham quiche, was divine. Emma who checked us in was incredibly attentive and made sure we had the best stay ever, she was always quick to help us with anything we needed. Thank you Emma. We will definitely be back and can’t wait to organise the next trip to this amazing hotel. Dan and Des
Chloe A
Checked in Dec 2023
Couples
4.0/5
Very Good
Posted on Jan 3, 2024
Brilliant hotel, lovely & friendly staff. Hotel is a little outside the city, but we don’t mind a walk & there is public transport near by easy enough to use. We had a very nice room in the level grand premium city view - however there was a toddler next door who we could hear laugh and cry the full time. There was also a room on our floor (floor has around six rooms and this one was on the opposite end to us) which was blaring music around 11/12pm and we heard these guests return back to their room around 3am and back to playing music. Appreciate not the toddlers or party goers fault but could be avoided at a five star hotel with sound proofing in the rooms.
Response from Property: Dear B5665Utchloea, We would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear that our staff made a positive impression with their friendliness and that you enjoyed The Level Grand Premium City View room. Regarding the noise concerns you've mentioned, we are committed to providing a restful environment for all our guests and we regret any disturbance you encountered. Although our rooms are designed to minimize noise, we acknowledge that sometimes external factors can still be heard. Please rest assured that guest comfort remains a top priority for us. All of the team hope that we may be able to see you again in the future. Kindest regards, Sara Domingo, Guest Service Coordinator
Guest User
Checked in Sep 2023
Other
5.0/5
Outstanding
Posted on Oct 28, 2023
Will and Anya. We came here for our anniversary and was the best hotel we could have asked for, the hotel is lovely and the customer experience was above the 5 star, they would assist with any queries and were available all of the time, gave us a room upgrade and took care of us throughout the whole trip. Emma and Paola were excellent and would resolve any issues we had and always go that extra bit to help us for any inconveniences we had. Rooms were always cleaned every day to a high standard and views from the room was unmatched, and food there was really nice. Location was ideal as it was close to the beach and there was a metro station a 5 minute walk away where you could get anywhere quickly. Completely deserves the five star, very satisfied by this stay and would recommend to anyone traveling in Barcelona.
Guest User
Checked in Aug 2023
Other
3.0/5
Posted on Sep 16, 2023
I can not even describe how helpful was MARC from reception and JOAN. Thank you guys for your help with everything from A until Z . I would like to mention housekeeping which was very poor standard from my point of view as an assistant and f accommodation manager. I had the best room on the upper floor executive junior lounge , even after I left money for housekeeping they did nothing , amenities was not replenished and money was taken ,it’s a shame . Supervisors should be more vigilant and more focused on their job . I met a supervisor on the corridor and she didn’t even ask if all is good . One more time a HUGE TNANK YOU TO MARC AND JOAN! Thanks guys! Helena and Martin , we will be back soon .
Guest User
Checked in Aug 2023
Couples
5.0/5
Outstanding
Posted on Sep 3, 2023
Stunning hotel. Great location for the auditorium we had tickets for. Staff were highly hospitable and nothing was too much trouble. We love the Melia brand and this did not disappoint. Stunning views from Level 24. Lovely modern and spacious room. Could not fault any part of the stay.