Avenida Diagonal 201, Barcelona, Catalonia, 08018, SpainView Hotel Details
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Novotel Barcelona City Guest Reviews
4.2/5
Very Good
68 Reviews
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Verified reviews
Location4.2
Amenities4.0
Service4.1
Cleanliness4.3
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All reviews(68)
Positive reviews(60)
Reviews with photos/video(15)
Awesome stay(22)
Easy to get around(13)
Convenient for shopping(11)
Friendly owner(10)
Close to metro(6)
Negative reviews(8)
Guest User
Standard Room With City View
Checked in Sep 2024
Couples
1 Reviews
4.5/5
Great
Posted on Sep 23, 2024
It's clean and spacious, but it's not a romantic hotel. The basic amenities provided are lacking, the water temperature in the swimming pool is very cold, and the sauna seems to be poorly maintained. But it's a good choice if you're going with family.
Wilson28
Standard Room
Checked in Dec 2023
Couples
11 Reviews
4.0/5
Very Good
Posted on Dec 26, 2023
Hotel location is not in the city but a good place to stay where there is eateries around and also market nearby
Response from Property: Dear Wilson28Thank you for taking the time to tell us about your experience at the Novotel Barcelona City. We are happy that you enjoyed the overall stay with us. Thank you for sharing. We hope to welcome you again in the future. With our best regards for the New Year, Barbara CGuest Experience Manager
Guest User
Suite
Checked in Apr 2024
Travel with friends
1 Reviews
4.2/5
Very Good
Posted on Jul 13, 2024
Clean room located near a shopping area. Can easily get groceries. Parking is convenient at the hotel if you’re staying for the night, just pay at the reception after.
Response from Property: Dear Guest,We sincerely thank you for sharing your feedback after your recent stay at Novotel Barcelona City.We are pleased to see that you enjoyed the experience in our hotel and that our service met your expectations! We are looking forward to welcoming you again soon!Best regards,Agathe F-Guest Experience Assistant
Guest User
Suite
Checked in Mar 2024
Travel with friends
2 Reviews
3.7/5
Posted on Mar 18, 2024
Hotel was alright, the only annoying thing was the staff at the reception keep asking for proof of staying at the hotel, where I went up to my room and was made to come back to the reception to show them my passport
Alina.L
Standard Room
Checked in Nov 2023
Travel with friends
3 Reviews
4.2/5
Very Good
Posted on Dec 2, 2023
The staff is really nice, good location ans awesome breakfast. However in the room 1005 we could hear every time someone flossed the toilet and that was a real negative point ( even with the door closed in the bathroom ).
Response from Property: Dear Alina L, Thank you for staying with us at the Novotel Barcelona City. We have transferred you comment to our maintenance team in order to check the soundlessness room. Normally all rooms have a high degree of soundproofing that allows clients a pleasant rest. We are sorry for the inconveniences caused. We hope to welcome you again and offer you a pleasant stay at all the stay. With our best regards, Bárbara C - Guest Experience Manager
Guest User
Suite
Checked in Aug 2023
Family
4 Reviews
1.5/5
Posted on Aug 27, 2023
The facilities are very old and degrared. The restaurant was not enough room for the guests to have a comfortable space for breakfast. The food was ok but didn't changed a single thing during our 4 night stay. We noticed the table was not totally clean when we sat for our breakfast. The lifts are so tiny and really slow. The restroom at ground floor is miserable. In general the facilities as well as the services are substandard for a 4* hotel. Our room was kind of suit but it was totally a disappointment. When we enter the room, it seemed like walking into a sauna as it's so very hot 🥵 🔥 🥵 even we did do pre-checkin, with the fridge not working, water leaks on both showers place and toilet making the bathroom wet and moist all the time, not mentioned the shower place was too tiny even for an Asian woman like me. The curtains looked like a mess and floor carpet smelled urines (maybe the previous baby guess left some). It was too dark in the room as it didn't have enough light.
We reported the issues of water leaks and the fridge doesn't work to the reception multiple times but didn't work out and the hotel didn't provide us an alternative room. It's definitely not the Accor standard as I never ever experienced such a bad experiences like this for almost 20 years using this brand. It was a shame. I'm requesting for a refund as they can't sell a fault product to clients, definitely not, if they care about their clients.
Anonymous User
Standard Room
Checked in Nov 2022
Solo travelers
3 Reviews
4.5/5
Great
Posted on Nov 19, 2022
Stayed for only for one night but the friendly and accommodating staffs made it worthwhile. The room is a getting old and the LED TV is quite small but the bed is very comfortable. Breakfast selection is good. The location is also good. There is a shopping centre opposite the hotel. Overall I will stay again in this hotel.
Response from Property: Dear 匿名用户,Kindly allow me to thank you for taking the time to leave your review, and for sharing your experience with us. Thank you for your kind words and we will share them with the team, as they will be delighted to know that their efforts were appreciated. We are disappointed to learn that you did not enjoy your stay and we would like to present to you our sincere apologies for the inconveniences felt. While we wish you had a better experience, we thank you for your feedback as we will use it to learn from and to improve the quality of our services. On behalf of our entire team and in name of the Novotel Barcelona City hotel, we would like to thank you for staying with us and we are looking forward to welcoming you again on your next visit to Barcelona!Best wishes,Carlos MGuest Experience
Tristan C.S
Standard Room
Checked in Jun 2022
Solo travelers
21 Reviews
5.0/5
Outstanding
Posted on Jun 13, 2022
Extremely helpful and friendly hotel staffs. 👍🏻👍🏻.
Great location, easy access and Carrefour hypermarket just across the road.
Response from Property: Dear _TTSG495857****,First of all I would like to kindly thank you for the time spent writing these comments, as our guest’s feedback is something that we take very seriously. It's truly wonderful to read the comment of your recent stay and to know that you were well cared for! Your feedback is very rewarding to us, as our mission is to provide the best service to our guests.We would like to kindly thank you the time spent sharing your experience as we are thrilled to learn that you were pleased with your experience and that you enjoyed your stay with us. We are delighted to learn that you appreciated our excellent staff members and we will share your kind words with the team.On behalf of the Novotel Barcelona City, we would like to thank you for staying with us and we look forward to welcome you again when your travels bring you back to Barcelona!Best regards,Carlos MGuest Experience
Malik’s
Family Room
Checked in Oct 2023
Family
68 Reviews
5.0/5
Outstanding
Posted on Oct 24, 2023
Great place
Anonymous User
Standard Room
Checked in Oct 2024
Travel with friends
1 Reviews
3.5/5
Posted on Oct 7, 2024
The location is great, but I can't find anything to praise about it except the location. It doesn't look like a four-star hotel with the configuration and service it should have, but more like a budget hotel.
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_dq
Superior Room With View
Checked in Mar 2024
Couples
9 Reviews
2.0/5
Posted on Mar 30, 2024
It's hard to believe that this is actually a Ctrip 4-star hotel. I rarely give a bad review to a hotel.
Facilities: I wanted to use the laundry service, but found that there was no pen in the room. Because I had to check the laundry delivery form, I was too lazy to ask the front desk to borrow it later. The bedside equipment is also very basic, not even a USB... The roof terrace is also a scam, and the swimming pool is under maintenance (see video).
Cleanliness: On the first night of my stay, I found black spots on the quilt cover and uneven pillows.
Environment: The transportation is quite convenient, and taxis are almost always available in front of the hotel. It takes about 8-15 minutes to walk to the nearby subway and bus station.
If I had to praise it, the view from the corner room we stayed in could be given 3 stars.
Would not recommend staying here, there are definitely better options at the same price.
Original TextTranslated by Google
Response from Property: Dear _dq,Thank you for taking the time to tell us about your experience at the Novotel Barcelona City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. At this moment we have the terrace available. We are really sorry about these works but, normally, all the information about it was before you did the booking with us. The maintenance work was done before the start of the high season.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Barbara CGuest Experience Manager
Guest User
Family Room With City View
Checked in Mar 2024
Family
2 Reviews
3.5/5
Posted on Mar 28, 2024
I went on a family trip and it was nice because it made less noise than other hotel sofa beds. It usually makes a creaking noise...
The lobby staff are also friendly (check-in is a bit slow - they seem to be new).
It was especially nice that the cleaner did a good job of keeping it clean.
The location is far from tourist attractions
There is Starfield and Carrefour, so I went shopping, groceries, and had meals twice.
Breakfast is European, so it’s nothing special.
It was normal~
It would be nice if there was some English written on the coffee machine.
The condition of the machine is a bit bad...
The soundproofing was good. It's a room in front of the elevator, but I couldn't hear any sound at all. It was a bit hot inside the hotel, so I used the air conditioner for a while.
I had a good 3 nights and 4 days ^^
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for staying with us. We are thrilled to read that you have an overall nice experience in our Novotel Barcelona City. We hope to welcome you again. Best regards, Bárbara C - Guest Experience Manager
Yinyugege
Standard Room
Checked in Sep 2024
Travel with friends
6 Reviews
5.0/5
Outstanding
Posted on Sep 26, 2024
The hotel is next to the "Bullet Head" business building (also very close to the subway station); if you arrive before 3:00 pm and the room has not been cleaned and checked in, it is recommended to store your luggage and then go to Westfield next door to eat something and go shopping 😘 It's very close and convenient ~ The roof garden has a wide view and it's also a place I like to stay ~
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Guest User
Standard Room
Checked in Aug 2024
Family
8 Reviews
1.0/5
Posted on Aug 26, 2024
There was no room arrangement for check-in. I changed hotel and my phone was clearly left in the room and the hotel refused to acknowledge it.
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Response from Property: Dear Guest,We're truly sorry to hear about your experience. We regret that your room was not ready upon check-in, leading you to change hotels. We understand how concerning it is to lose a valuable item like your phone. Please know that we take such matters very seriously. We would appreciate it if you could contact us directly with more details so we can thoroughly investigate the situation. Your satisfaction is important to us, and we want to ensure that this is properly addressed.Thank youValentine Rose SGuest Experience Assistant
Anonymous User
Suite
Checked in Aug 2024
Family
7 Reviews
4.0/5
Very Good
Posted on Aug 12, 2024
The surrounding transportation is convenient, and it is convenient to go to each tourist attraction. There is a shopping mall and Carrefour nearby. Except for the price being a bit expensive, everything else is good.
Original TextTranslated by Google
Response from Property: Dear guestThank you for sharing your experience with us. We're pleased to hear that you found our location convenient for exploring the city's attractions and appreciated having a shopping mall and Carrefour nearby. We understand that pricing is an important factor, and we appreciate your feedback on this. Overall, we're glad you had a positive stay and hope to welcome you back in the future!We wish you an amazing day.Valentine Rose SGuest Experience Assistant