Hesperia Fira

My experience with Hesperia Fira was disappointing and poorly managed from the start. The property operates on a fully self check-in model with no on-site staff which already creates challenges when issues arise. Unfortunately, the room I booked was downgraded without any prior notice, and I only discovered this after entering the unit. The condition of the room was much older than what is shown in the photos on both the booking platform and the official website. While it is clear that the photo of rooms are old, the actual condition was even more worn than expected, which felt misleading. To address the issue, I had to return to the lobby, use the phone at self check-in machine to call customer service. I was placed on hold for a long time, with no immediate assistance. A self check-in model only works if communication is proactive and support is responsive. In this case, there was no advance notice of the downgrade, no human presence on-site, misleading room representation, and an inefficient resolution process that placed the inconvenience entirely on the guest. Overall, the lack of transparency, outdated room condition, and poor support experience make this a stay I would not recommend.

Location is pretty far, yet metro goes close. Hard to find exact building cuz chekin is on the other building. Even tho is the same hotel line for the pool you have to pay extra. Furniture quite old, but spacy rooms. Love how hotels says its smart tv when it isnt. In general it wasnt bad but nothing special. Free coffe from machine quite nice.

Location is safe near hospital Bellvitge, 26 min by metro from Fira congress site ( Fira gran via) and clise to airport. Restaurants are 5 -7 min walk to the right of Hedperia- a lebanese kebab, spanish Taverna , and 10 min further away a Chinese cafe located in a residential apartment block. Apartment is comfortable with small kitchenette. Negatives- check in at Hyatt regency as there's no reception at Hespira, renovation on the 3rd floor starts at 8.30 am, same buns for breakfast daily, towels not replaced routinely on 3rd day, big puddle outside hotel when it rains

Ground floor under construction, from 9-6 making very loud noisy, better way to book another one before construction finished

Reception is not in the property

No body clean the room during the 4days living. Breakfast is very simple only juice, fruits and bread. The juice is bad.