Residencia Universitaria Resa Lesseps

We had a bad experience with this place We had a reservation for six nights. To start, there was a dead cockroach under one of the beds. The smell and heat were harsh, and nothing could alleviate it. Upon requesting another room, the smell was even worse. The temperature was uncomfortably high, and the small fan provided was imperceptible. Even with an open window, we woke up drenched in sweat. We requested a refund. They stated that they could only provide an additional small fan or cancel the reservation with cancellation fees. We should have read previous reviews before committing to this place. The rooms look different in reality compared to the photos. They didn't let us know about any of the common areas they adversted. So, except of the students-like common room (with long tables) in the roof that we discover by ourself, we didn't see or knew about any of the other common areas. In the end, they charged us about 236 euros (40% of the remaining charge) as a cancellation fee and refused to our request or booking request for a full refund. We gathered our belongings and promptly moved to an hotel, no matter what the price was, just not to stay. A negative review all over the internet will likely cost them more than our meager 200 euros. Any innocent tourist should be aware of the hard conditions there. Be aware that in booking its says that in the hotel itself there is air conditioning and in each room it's missing. That is the reason we missed it. We felt an AC only from inside the clerk desk. We kindly request that you refrain from providing us with a generic, copy-paste responses.

We arrived at the hotel. hotel is much different from the photos, super dirty, extreme heat. no airconditions. manager agreed to give us refund on friday but he only told us like that so we can leave the hotel. if you dont want your holiday to be ruined, avoid this lodging at all cost!!