Reviews of Fuster Apartments by Aspasios

Response from Property: Dear Leila J, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the frustration and disappointment you felt regarding your reservation, and we fully understand how stressful and upsetting unexpected travel disruptions can be. At Aspasios, we consider ourselves a very human and understanding company when it comes to force majeure situations. We have well-established procedures in place, and each case is reviewed carefully and individually. This situation was no exception and was evaluated with attention and care. On the day of your scheduled arrival, you contacted us from Netherlands to inform us that your flight had been cancelled and that, according to the information available to you at that time, there were no flights to Barcelona until the following day. As part of our responsibility, we reviewed this information and were able to verify that alternative flights to Barcelona were available, including options later that same day. We shared this information with you, along with the applicable cancellation policy for your reservation. According to our cancellation policy, requests made outside the permitted cancellation window — particularly on the day of arrival — are non-refundable. While our exception guidelines do allow flexibility in certain cases, and we have granted refunds in other situations where circumstances were fully justified and documented, in this instance we did not consider it a force majeure case eligible for a refund without charges, as travel alternatives were available and arrival was still possible. During our conversation, you also mentioned that you could arrive the following day but preferred not to do so. At the time, we clearly explained the non-refundable nature of the reservation, and you expressed understanding of this policy during the call. For this reason, we were surprised to read your later review and are sorry that your perception of the situation has changed. We genuinely regret that your experience did not meet your expectations and that we were unable to reach a solution that felt fair to you. Your feedback is important to us, and we will continue striving to balance empathy, flexibility, and transparency while applying our policies consistently. Kind regards, The Aspasios Team

Response from Property: Dear thefriendlydoc, Thank you very much for your kind review. We are delighted to hear that you loved the apartment and appreciated its cleanliness, great location near metro and bus stops, and the quieter, more residential atmosphere with authentic markets and shops. It’s also wonderful to know that our team was helpful and able to assist you with booking a taxi for your early airport transfer. We appreciate your comment regarding the kitchen supplies, and your feedback helps us continue improving the guest experience. Thank you again for sharing your experience, and we hope to welcome you back in the future. Best Regards, The Aspasios Team

Response from Property: Dear M8742MEreginab, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed the central location, the view of the Sagrada Família, and the comfort and cleanliness of the apartment. It’s wonderful to know our team made a positive impression as well. Your recommendation means a lot to us, and we’d love to welcome you back anytime! Best Regards, Paola Marques City Manager Barcelona

Response from Property: Dear davdaven, Thank you for your detailed and thoughtful feedback! We’re delighted to hear that you had a great experience overall and enjoyed the spacious and well-appointed apartment. The central yet quieter location, along with the unique views of the superblock, sounds like it made for a memorable stay—especially with the dramatic electrical storm! We appreciate your constructive comments. Regarding the stairs, we understand how the half-flight might be a minor inconvenience, and we’ll ensure this is clearer in our property description. We also apologize for the worn sofa cushions and the lack of rubber gaskets on the shower doors; we’ll address these issues promptly to improve comfort and functionality for future guests. We’re so pleased that, despite these details, you’d consider staying with us again. We look forward to welcoming you back for an even better experience! Best Regards, The Aspasios Team.

Response from Property: Dear davdaven, Thank you for your feedback! We’re glad to hear that you enjoyed the central location and found it convenient for exploring nearby attractions. It’s also great to know that our team’s courtesy left a positive impression. We’re sorry to hear that the second bedroom and separate bathroom didn’t meet your expectations. We aim to provide detailed descriptions of our apartments to help set expectations, and your feedback will help us improve. While the kitchen is basic, we’re pleased you appreciated the inclusion of a dishwasher and washing machine. We hope to have the chance to host you again and provide an even better experience! Best Regards, The Aspasios Team.

Response from Property: Dear JamesS862, Thank you for your wonderful review! We're delighted to hear that you enjoyed the great quality of the apartment, from its high ceilings and original decor to the modern amenities. It's fantastic that the location, nestled between Sagrada Familia and Passeig de Gracia, was convenient for your stay. We're also glad you found the nearby shops, bars, restaurants, and market appealing. Our team appreciates your kind words, and we look forward to hosting you again on your next visit to Barcelona. If you have any specific highlights or suggestions, please feel free to share. Best regards, Paola Marques City Manager Barcelona.

Response from Property: Dear RLGriffiths2017, First of all, thank you very much for your review; this always helps us to improve or address any possible shortcomings. We appreciate your warm words regarding check in and location. Also of course, I appreciate your kind words regarding how clean you found the apartment and how spacious it was. Once again, I apologize for the inconvenience of the noise on the first night of your 3-night stay. As you know, we contacted the owner of the establishment and ensured that noise protocols were followed. What we know because you confirmed us, there were no noise issues on the second night. Regarding your request for a discount on the price of your stay and reimbursement for your airport taxi, as we explained verbally, it was not possible. However, since we had availability, we were able to offer you an upgrade to a superior apartment on your last day with us, which you and your wife kindly accepted. I just wanted to express my gratitude, apologize, clarify the situation and for sure to wish you a Merry Christmas. Best Regards, General Management Aspasios Fuster Apartments

Response from Property: Dear 879aaronn, First of all, thank you very much for your review; this always helps us to improve or address any possible shortcomings. Once again, I apologize for the inconvenience of the noise on the first night of your 3-night stay. As you know, we contacted the owner of the establishment and ensured that noise protocols were followed. What we know because you confirmed us, there were no noise issues on the second night. Regarding your request for a discount on the price of your stay and reimbursement for your airport taxi, as we explained verbally, it was not possible. However, since we had availability, we were able to offer you an upgrade to a superior apartment on your last day with us, which you and your wife kindly accepted. I just wanted to express my gratitude, apologize, clarify the situation and for sure to wish you a Merry Christmas. Best Regards, General Management Aspasios Fuster Apartments