Pension Arosa

Avoid at all costs, don’t make a mistake or be deceived by ‘cheap’ deal. The rooms are disgusting, smelly and dirty. The staff rude and disrespectful. End up leaving after checking in. Was promised refund but never received. Ended up getting my money back through the bank

The Wi-Fi didn’t work, no AC, ants on the floor when we walked in. No bathroom in the room and the shower leaks everywhere. The only upside to this booking was the fact that it was central in the gothic quarter. Charged to the store luggage and for every little thing plus extra tax upon arrival that was much more than expected. Staff was pleasant upon entry, but the staff member that was present when we checked out was quite rude. Honestly would never stay here again despite the decent location.

Great location in the heart of the Gothic Quarter with lots of shopping and food, and only a 15 minute walk to the port. Gaining access to the unit was confusing, you have to ring the buzzer and someone will greet you, and make sure you arrive before 8pm because they don’t accept late check ins! The rooms do NOT have AC which was super unfortunate and uncomfortable to sleep in during the summer heat. We didn’t sleep well at all.

The hotel owners are terrible and constantly trying to scam, the hotel is cramped and dirty. Hard to find as it has no sign and is above a tobacco shop. Spent hours on the phone struggling with check in time the day before arrival, they are inconsistent and unreliable with answers and prices.

Please don’t book here!! It is a scam! I booked online and prepaid months in advance, then the day before I arrive they send messages about being unable to check me in, extra fees and changing the check in time repeatedly. After an hour of getting nowhere, they refused to give any refund.

It was hot, but fans in the room. It was cramped, but we didn’t plan on spending time in the hotel. The owners were nice enough. The location was perfect. The price was the cheapest we could find for the area, so if that’s what you’re going for, it is a good place for that.

The rooms were good for the price and the location is excellent. Pretty much bang in the centre. The host was quite rude and blunt and it did make us feel quite uncomfortable. A little bit of friendliness would have gone a long way. The beds were comfy but the showers were awful. Mould everywhere and very small area. For the price it’s good due to location and quality of bed. Just avoid the host and the showers and you’ll be grand.

If you want to stay in a wooden hut come To Mammie Arosa. There is no AC, one shower and two toilets for everyone, and the staff is not very nice.There were poop stains next to the light switch in one of the toilet rooms.