Heatherbank Guest House

Good thanks

Average hotel. Clean but dated furnishings. Beds were hard and the pillows were too. Continental breakfast, again ok but nothing special. Didn't check out the local area but it seem to have plenty of shops and restaurants/cafes.

Spacious room, very good service, little on the outskirts of London but the tube is only 7 mins walk.

The room was pretty clean and the staff were very friendly. Plus the heating was very good! It was a great experience overall!

The location was very convenient, but the rest was not as advertised. No elevator: The stairs were narrow and had many steps, making it difficult to carry our luggage upstairs. Old towels: The towels in our rooms were thin, rough, and shedding. Low water pressure in the showers with hot water: The only way to have decent water pressure was to use cold water. Laundry facilities: There was supposed to be laundry facilities. The only laundry facility we found was a washer in our suite with no dryer. The washer was very noisy and slow. Broken dryer: When we asked the housekeeper (who spoke limited English) if we could use the dryer on the first floor, she showed us where it was located. We did one load of laundry with the dryer, but when my son brought another load of wet clothes to dry, the owner saw him and told him that there was no dryer in the hotel. The owner then shut the door to the dryer room. Uncomfortable mattresses: The mattresses in our rooms were old and worn out and uncomfortable. Poor communication and mistrust: We felt that the situation with the dryer was handled very poorly. The owner's actions created mistrust and inconvenience for us. She should have been upfront with us about the dryer and offered to help us find alternative laundry solutions. Overall, we would not recommend staying at this hotel. The lack of amenities, poor communication, and mistrustful behavior of the owner made our stay very unpleasant.

Great communication, warm, room refreshed each day, fridge in room was a bonus, free off road parking for 5 cars, very quiet and less than 5 mins walk from the northern line. Some areas of decor are slightly dated but it was clean, homely and suited us perfectly.

Very disappointing as the property was not as expected. Noise from room above as floorboards were noisy, no plug for the sink. Very musty smell in the corridor. Breakfast was terrible nothing to offer at all coffee was the worst I’ve ever had. I would not recommend this to anybody.

Very friendly proprietors! We were given a lovely bottle of wine upon arrival. Our original flight was cancelled and we lost a day, yet they held our reservation. I would recommend this guesthouse to anyone who needed a convenient location to North Finchley. Transportation is readily available to most everything.