Apex City of Bath Hotel

We stayed one night at Apex City of Bath Hotel. The location is excellent, and the night‑shift manager was quick to respond when we raised our complaint, however our overall experience was really poor because of repeated hygiene problems with the beds. It was nearly 11 pm and we were ready for sleep, when we discovered mould‑like marks on the bed sheets in our original room. We contacted the duty manager straight away, and we were moved to a different room without delay. Unfortunately, on arriving at the new room, we found hair left on the fresh bed sheets. We were exhausted and very late in the evening; otherwise we would have asked to check out entirely. A member of staff then came to replace the full set of bedding for us. During the bedding change, further issues were uncovered: visible yellow stains on the mattress underneath, and yellow stains also on the duvet itself. While the staff tried their best to resolve the situation at such a late hour, it is unacceptable for a 4‑star hotel to have multiple bedding‑related cleanliness failures across two separate rooms. We felt uncomfortable for the rest of our night. We hope the hotel will carry out a full review of its housekeeping standards and mattress / duvet condition.

💯 👏🏽🔝THIS HOTEL AND ITS PEOPLE ARE A DREAM! From the very first second we stepped into the hotel reception, we knew you had chosen de best option in the city. ✅ Professional and friendly staff. ♥️ Beautiful, new, fresh, modern, spacious and attention-to-detail hotel. 🏨 Delicious and complete breakfast to start rocking the day! 🍽️ 🤤 The swimming pool…😍✨ Thanks for the drink and the nice surprise in our room. 🥹🫂 100% recommended.

We had a wonderful stay at Apex Hotel Bath. The location is perfect, it’s very convenient and within walking distance of many of Bath’s popular tourist attractions, restaurants, and shops. The hotel amenities were excellent, making our stay comfortable and relaxing. The staff provided great service throughout our visit; everyone was friendly, welcoming, and helpful. We would definitely stay here again and highly recommend it to anyone visiting Bath!

It was my birthday and it’s worth it. Room with beautiful Birthday decoration gives you awesome vibes.

The room got upgraded to a bigger room. There was both a bath and a shower. There was a fridge too. There was hardly any noise from the road outside. The bedroom doors opening and closing were very noisy. The gym was standard for a hotel. The pool was open until 10, with a need to reserve a slot - no issues found with this. The steam room was undergoing renovation, but the sauna was available. The TV worked fine, but it's not one where you can cast to it. The air con worked fine.

Great room, good tv, nice bathroom. A small fridge to use, a nice touch. Very clean, well located. A bar, pool and gym. Lovely staff. Well done everybody.