Guest User
November 25, 2023
My friend and I had a fantastic overnight stay. We were warmly welcomed on arrival by reception staff, offered a choice of floors where they had availability, we chose the ground floor. After check in was complete we were given a little ‘winter warmer’ package which contained a lovely little welcome note, candy cane sweets, hot chocolate sachets and packets of tiny marshmallows 😊. We found out the following day that they were the new managers idea and that she had had her children filling the bags for guests, this small personal touch for a chain hotel was so lovely and helped add to our enjoyment.
All the staff we met were friendly, professional and a credit to the hotel. Our room was clean, comfortable with a well thought out design, lots of sockets, complimentary toiletries, overlapping curtains that actually blocked out the entire window which meant we had a great nights sleep.
Breakfast was great, plenty of choice with a totally separate toasting section with gluten free bread if required.
The hotel itself is a 15 minute walk to the city centre/train station but no hills to negotiate so absolutely fine to walk to with wheeled suitcases (car park available too).
All in all it was a great place to stay for those want to explore Bath, I’d definitely recommend and would absolutely book again.