We had an unexpected family emergency the same weekend I was supposed to be there and they wouldn't let me change my dates. I didn't even ask for a refund, only a date change. They flat out told me no and that they have a strict policy. I will NEVER stay at another Marriott as long as I gracefully walk the face of this earth.! I will definitely be contacting corporate for the lack of compassion that has been instilled into their employees. Terrible, Terrible, Terrible experience!